Overview:
M-F 1:00pm-5:00pm
Job Description Summary:
Job Description:
- Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics.
- Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information.
- Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments.
- Generates reports on scheduling activities and presents them to relevant parties as needed.
Education Requirement:
High School graduate or equivalent, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
Excellent customer service skills to interact with the public internal and external.
Experience:
Two years of medical secretary experience, required.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing
FREQUENTLY: Color vision, Flexing/extending of neck, Reaching above shoulder, Walking
CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
Talking on telephone Constantly (67-100%)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
Skills Required
- High School graduate or equivalent
- Two years of medical secretary experience
- Excellent customer service skills for interacting with internal and external public
- Computer skills (scheduling software, report generation, data entry)
- Ability to create templates, identify conflicts, adjust schedules, and distribute updated schedules
- Ability to send patient reminders and perform frequent telephone communication
- Physical ability to perform job duties (sitting, standing, lifting 0-25 lbs occasionally, repetitive hand/arm use, hearing and vision requirements)
What We Do
Nationwide Children's Hospital is one of America's largest not-for-profit free-standing pediatric health care systems, providing expertise in pediatric population health, behavioral health, genomics, and health equity. It has integrated clinical and research programs and serves over 1.9 million patient visits annually.
