This role is responsible for ensuring that all appointment calls are answered promptly and handled with courtesy and professionalism. Additionally, it involves managing patient registrations with attention to detail, ensuring that all information is accurately recorded and processed in a timely manner. The individual in this role must maintain effective communication with patients, schedule appointments efficiently, and address any patient inquiries or concerns. The role also requires collaborating with other PT Solutions staff to ensure smooth operations and contribute to a positive patient experience.
Essential Functions
- Exudes positive, helpful attitude to patients, personnel and clinicians.
- Handles phone queues throughout the day to ensure optimal coverage.
- Maintains the strictest confidentiality in all aspects of work, including patient and personnel.
- Responsible for answering incoming calls from healthcare providers and patients promptly, while ensuring a high level of professionalism and phone etiquette.
- Uses appropriate judgment and decision-making in the appointment process.
- Other duties to assist other employees in the execution of their duties in order to ensure no disruption in service or patient flow
Required Skills & Abilities
- Proficiency in Microsoft Word, Excel, Window-based applications.
- Excellent communication and relationship-building skills.
- Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
- Must be able to work successfully in a fast-paced environment.
- Ability to understand and follow verbal and written instructions; read and comprehend written materials.
- Ability to work independently, prioritize tasks and to work under pressure and deadlines.
- Ability to communicate with patients, medical facilities’ personnel and testing centers’ personnel.
- Ability to be flexible, capable of learning new methods and procedures and willing to help at other satellite offices if needed for staffing.
- Ability to perform basic math calculations.
- Knowledge of medical terminology.
- Skill in telephone procedure.
- Skill in paying attention to detail.
- Skill in establishing and maintaining effective working relationships with staff, patients and public.
Required Credentials
- High school graduate or GED.
- 1 year experience in call center/medical setting involved with in -bound calls, scheduling and patient flow.
Compensation: $18-24/hr
Schedule: Full Time, 40 hours/wk, 8:30 - 5pm
Company OverviewA Top Workplace
At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.
PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.
Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.
We are an equal opportunity employer and welcome all qualified candidates to apply!
Skills Required
- High school diploma or GED
- One year of experience in a call center or medical setting involving inbound calls, scheduling, and patient flow
- Proficiency with Microsoft Word, Excel, and Windows-based applications
- Excellent communication and relationship-building skills
- Ability to prioritize daily responsibilities and handle a heavy workload
- Ability to work successfully in a fast-paced environment
- Ability to understand and follow verbal and written instructions
- Ability to work independently and under pressure and deadlines
- Ability to communicate with patients, medical facility personnel, and testing center personnel
- Flexibility and willingness to learn new methods and procedures and assist at satellite offices when needed
- Ability to perform basic mathematical calculations
- Knowledge of medical terminology
- Knowledge of telephone procedures
- Strong attention to detail
- Ability to establish and maintain effective working relationships with staff, patients, and the public
What We Do
PT Solutions Physical Therapy is a clinician-founded, privately held rehabilitation practice based in Atlanta, Georgia. Founded in 2003, it provides physical and occupational therapy, speech-language pathology, athletic training, and sports medicine across outpatient, inpatient rehabilitation, and acute-care settings. The organization operates more than 550 points of service across 25 states and emphasizes evidence-based, personalized care, professional development, and expanded access to recovery services.
