At Bristol Hospice, we are dedicated to providing compassionate, patient-centered end-of-life care. We are seeking an organized, detail-oriented Scheduling Coordinator to support our clinical team by ensuring patients receive timely, coordinated care services.
Coverage Area: Madison Office
Work Schedule: Monday - Friday 8am - 5pm
Who Are We?
Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect, and dignity. For more information about Bristol Hospice, visit bristolhospice.com or follow us on LinkedIn.
Our Culture
Our culture is cultivated using the following values:
- Integrity: We are honest and professional.
- Trust: We count on each other.
- Excellence: We strive to always do our best and look for ways to improve and excel.
- Accountability: We accept responsibility for our actions, attitudes, and mistakes.
- Mutual Respect: We treat others the way we want to be treated.
An Average Day:
(Includes, but not limited to)
- Review clinician availability, patient visit frequencies, and outstanding scheduling needs for the day.
- Schedule hospice nurse and hospice aide visits in the electronic medical record (EMR) based on patient care plans and staff availability.
- Coordinate same-day schedule changes and respond quickly to urgent patient care needs.
- Communicate visit updates and scheduling changes with clinicians, patients, families, and caregivers.
- Monitor visit frequencies to help ensure compliance with hospice care plans and regulatory requirements.
- Track missed visits and provided reports to supervisors and case managers for follow-up.
- Collaborate with the clinical team to support urgent medication deliveries, durable medical equipment (DME) requests, and other patient care needs.
- Update scheduling records and maintain accurate documentation within the EMR system.
- Problem-solve scheduling conflicts, staffing gaps, and last-minute visit requests while maximizing efficient use of clinical resources.
- Provide exceptional customer service and support to internal teams, patients, and families throughout the day.
- Maintain confidentiality and adherence to Bristol Hospice policies and regulatory standards.
- Other duties as assigned
Requirements:
- High school diploma or equivalent required.
- Minimum of 2 years of scheduling experience in a hospice, home health, or healthcare environment.
- Experience using healthcare software and electronic medical record (EMR) systems.
- Ability to work effectively in a professional office environment.
- Valid driver's license and insured vehicle, as required by organizational and state guidelines.
We Got the Perks:
- Tuition Reimbursement
- PTO and Paid Holidays
- Medical, Dental, Vision, Life Insurance, and more
- HSA & 401(k) available
- Mileage Reimbursement for applicable positions
- Advanced training programs
- Passionate company culture committed to the highest standard of care in the hospice industry
Join a Team that embraces the reverence of life!
EEOC Statement
Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.
Skills Required
- High school diploma or equivalent
- At least 2 years of scheduling experience in hospice, home health, or a healthcare environment
- Experience using healthcare software and electronic medical record systems
- Ability to work effectively in a professional office environment
- Valid driver's license and insured vehicle, as required by organizational and state guidelines
What We Do
Bristol Hospice, LLC, is graciously committed to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion, respect and quality of care.
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