Scheduling Coordinator

STATUS: Part-time

LOCATION: Unity Hospital - 1555 Long Pond Road
Rochester, NY 14626

DEPARTMENT: Perioperative Services

SCHEDULE: Mon-Fri - 7:30 am - 4 pm - Hybrid (onsite & remote)

SUMMARY

Inpatient and outpatient scheduling, registration, insurance verification, and co-pay collection.

ATTRIBUTES

• Medical terminology 

• Strong computer skills

RESPONSIBILITIES

• Demonstrates accurate scheduling of all inpatient and outpatient appointments/procedures.

• Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.

• Performs insurance verification using PCEasy, Quicklink, Omnipro, and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.

• Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.

• Coordinates patient information mailings.

• Demonstrates the ability to arrange for interpreters for all hearing-impaired patients.

• Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.

• Demonstrates proficiency in downtime procedures.

• Answers telephone promptly, identifies self, and uses proper telephone etiquette.

• Demonstrates respect for patients’ rights by maintaining strict confidentiality of patient information and following HIPAA guidelines. Collects and documents information requested by HIPAA requirements.

• Demonstrates professional communication with all customers, including the ability to appropriately handle complaints or concerns expressed by offices.

• Additional Essential Functions for Surgical Services:

• Communicates changes to the Surgical Schedule in a timely manner to the scheduling supervisor or Nurse Manager.

• Assesses future schedules one to three weeks out for dropped blocks, room gaps, and reports such to the scheduling supervisor or Nurse Manager.

• Accepts need to float and/or provide assistance to other registration staff.

PREFERRED QUALIFICATIONS

• HS Graduate or equivalent preferred

• Two years of health care experience in the area of secretarial, registration, medical billing, and insurance verification preferred

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.