Scheduling and Administrative Assistant

Job Summary

The Scheduling Assistant/Administrative Assistant helps to support a large-scale construction project in Boise, ID. This role will support clinic leadership while assuming primary responsibility for scheduling staff and front-office operations. This role will also assist with drug and alcohol testing as needed.

Schedule: Monday - Friday 6:00am - 2:30pm.

Essential Duties and Responsibilities

Staffing Responsibilities

• Maintain and publish staffing schedules
• Coordinate clinic coverage
• Assist with managing call-offs, PTO requests and shift adjustments
• Monitor staffing metrics
• Track overtime and workforce utilization
• Coordinate onboarding schedules

Front Office Responsibilities

• Patient registration and check-in/check-out
• Patient appointment scheduling
• Patient and safety representative communications
• Front desk coverage
• Customer service
• Track and order office supplies

EMR Responsibilities

• Scan and index documents
• Maintain record accuracy
• Ensure confidentiality and HIPAA compliance

Additional Responsibilities

• Perform drug and alcohol testing services.
• Perform additional duties and assume additional responsibilities as identified by manager for the efficient operation of WorkCare.

Education and Experience

• Associate degree, or completion of college-level coursework; Bachelors degree preferred
• Three to five years of administrative experience required; healthcare related administrative experience preferred
• Medical office experience preferred

Skills and Competencies

• Strong organizational, time management, planning, and follow-through skills.
• Strong verbal, written, and interpersonal communication skills.
• Must be able to demonstrate the ability to maintain privacy and confidentiality.
• Highly detail-oriented; able to manage multiple priorities with accuracy.
• Strong critical thinking skills; problem solving and decision making.
• Ability to make independent decisions in accordance with company policy and procedures, and take initiative on issues that arise daily.
• Ability to work independently and as part of a team, assisting other team members when needed.
• Ability to work in a fast-paced environment.
• Demonstrated customer service skills and cooperative behavior with colleagues, supervisors, and clients.
• Strong analytical and project management skills.
• Ability to gather data, compile information, and prepare reports.
• Ability to create and edit written material.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Ability to meet and exceed daily and weekly individual performance goals.
• Requires regular and predictable attendance and punctuality.

Computer Skills

• Proficient in Windows operating system environment, Adobe Professional, and Microsoft Office Suite (Outlook, Teams, Word, Excel, and PowerPoint); able to learn other software as needed.
• Complete training in EMR, TPA reporting, and OSHA within 30 days of site access.

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Some bending and stretching could be required.
• Working under stress and use of computer/phone required.
• Manual dexterity required for use of computer keyboard and specimen collection.
• Occasionally may be required to stand, walk, stoop, kneel and/or crouch.

Work Environment

• Mainly indoor, office and medical clinic environment conditions.
• The noise level is usually moderate.
• Air quality is good, and temperature is controlled.

This position has an hourly pay range of $25.00-$26.50 per hour. Final compensation for this position depends on factors such as job-related knowledge, skills, experience, and qualifications. 

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more. 

The preceding statements describe the general job responsibilities and individual’s qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.