- Assist in meeting scheduling demands while building good customer relationships and ensuring that all requests are responded to in the highest professional manner.
- Set up all customer pickups and deliveries in our WMS/Phenix (if applicable), including our customer account specific transportation driven systems if required. (i.e. BluJay, OTM, etc.)
- Utilizes IAS tool as able to assist with scheduling.
- Respond to all customer and carrier calls and emails that are received in the highest professional manner.
- Distribute documentation to appropriate party.
- Maintain facilities pickup and delivery schedule.
- Ensure the accuracy of all scheduling documents.
- Assist Superintendent and Operations Manager with any requests or projects as assigned.
- Location, Department and Work Hours: Lebanon, IN/Customer Accounts/Monday-Friday 8:30am-5pm
- Reports To: CAS Manager
- Travel Amount: Minimal
- Job Type, EEO, and Job Code: Full-Time, Non-Exempt JOB CODE C2-10
Education
- High School Degree or equivalent
- 1 to 3 years preferred.
- Excellent communication skills, written and oral.
- PC, leadership and planning skills helpful.
- Experience in AS400, SAP, Word, Excel and PowerPoint preferred.
- Experience with warehouse paperwork preferred.
- Good arithmetic, reading, and typing skills
- Sit and/or stand for extended periods of time
- Be able to see, speak and hear
- Ability to work overtime as needed
- May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
- Understand and follow verbal instruction, written instruction and company policies.
- A starter that can work independently and coordinate with others
- Follow safety procedures at all times.
- Ability to manage stress and productivity guidelines
- Always maintain a professional manner in appearance and communications.
- Participate in staff and/or customer meetings if required.
- Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
- Identify and record any issues relating to product, processes and/or quality.
- Initiate, recommend, or provide solutions through appropriate channels.
- Verify the implementation of solutions.
- Follow posted security procedures at all times while in the building.
- Participate in Safety and Educational Training.
- The above job description may not include all tasks necessary to complete the job.
- Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Degree or equivalent
- 1 to 3 years experience
- Excellent written and oral communication skills
- PC, leadership and planning skills
- Experience in AS400, SAP, Word, Excel and PowerPoint
- Experience with warehouse paperwork
- Good arithmetic, reading, and typing skills
- Ability to work overtime as needed
- Sit and/or stand for extended periods of time
- Be able to see, speak and hear
- Ability to work independently and coordinate with others
- Understand and follow verbal and written instructions and company policies
- Follow safety procedures at all times
- Ability to manage stress and meet productivity guidelines
United States Cold Storage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United States Cold Storage and has not been reviewed or approved by United States Cold Storage.
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Fair & Transparent Compensation — Pay is considered fair or competitive for the work and area by many. Frontline warehouse and forklift roles often describe the pay as very fair or even strong for relatively straightforward work.
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Healthcare Strength — Medical coverage begins shortly after hire and is described as excellent with low monthly premiums. The offering includes medical with prescription plans plus dental, vision, telemedicine, wellness programs, and an EAP.
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Retirement Support — A 401(k) with employer match is part of the package, with profit sharing and even pension noted in some cases. These retirement elements are presented as a strong component of the total rewards.
United States Cold Storage Insights
What We Do
For more than 125 years, United States Cold Storage (USCS) has protected America’s food supply through a national network of 39 world‑class, temperature‑controlled facilities across 14 states. Today, that mission is driven as much by software as it is by steel and concrete. Behind every truck, pallet, and movement is a modern, in‑house engineering organization building the mission‑critical systems that run our warehouses. Our teams develop and operate the technology that tracks inventory in real time, optimizes labor and throughput, integrates automation and robotics, and connects seamlessly with our partners’ supply chains. We work across multiple clouds and databases, leverage modern data platforms like Snowflake, and solve complex computer science problems—from optimization to routing at scale. With more than 4,300 employees and a 200+ person IT organization operating like a modern product and engineering group, USCS offers the rare combination of stability, scale, and complex technical challenges. We do whatever it takes to help our partners profitably reach their goals—whether that’s primary cold storage or fully integrated third‑party logistics—because when the temperature matters, getting it right matters even more. Our facilities are located in: California, Delaware, Florida, Georgia, Illinois, Indiana, Nebraska, North Carolina, Pennsylvania, Tennessee, Texas, Utah, and Virginia.
Why Work With Us
USCS is a family built on trust, teamwork, and pride. From freezer floors to engineering, everyone helps build the next generation of cold storage with practical tech that makes operations safer and smarter—because here, you don’t just keep food moving—you build how it moves next.
