The Role
Answer incoming calls, schedule patient appointments, handle reminder and clinical contact calls, assist with Medicaid renewals, maintain switchboard and extension lists, and provide customer-friendly service in Spanish and English.
Summary Generated by Built In
Performs general clerical and scheduling duties, while providing convenient, customer-friendly access and service. The Scheduler will provide and assist patients with appointment requests, clinical contact and reminder calls for services at Samuel U. Rodgers Health Center (SURHC).
- Answers all incoming calls and relay the caller to the appropriate department or person. Take messages if necessary. Transfer internal station calls as requested by the party. Pages staff as requested.
- Takes phones off answering service by 8:00 am each day. Close switchboard at the end of the day and connect board with the answering service.
- Announces emergencies over the loud speaker using a clam voice and keeping composure.
- Keeps an updated list of all telephone extensions.
- Answers caller questions about center hours, departments, special events and services available.
- Assists other department with special projects that does not require leaving the area.
- Assists patients with renewal of Temporary Medicaid insurance as needed.
- Performs other duties as requested by supervisor.
- The operator must possess have a friendly, pleasant voice and maintain a high level of professionalism at all times.
- Must possess excellent verbal and written communication skills in both English and at least one other foreign language.
Our robust benefits package includes:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Health insurance
- Life insurance
- Paid Time Off (PTO)
- Vision insurance
QUALIFICATIONS
- Basic reading, writing, and math skills are required.
- Must possess excellent interpersonal skills and excellent telephone etiquette.
- Must be able to deal effectively over the phone with a diverse culture.
- Computer literate with the ability to learn call center software applications.
- Duties require professional verbal and written communication skills.
- Must be bilingual-Spanish!
Education
· High School Diploma of GED
Skills Required
- High School Diploma or GED
- Bilingual - Spanish (must be fluent)
- Basic reading, writing, and math skills
- Excellent interpersonal skills and telephone etiquette
- Professional verbal and written communication skills
- Computer literate with ability to learn call center software applications
- Friendly, pleasant voice and ability to maintain professionalism
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Samuel U. Rodgers Health Center provides high-quality, compassionate, and affordable health care for all, offering a comprehensive range of medical, dental, and behavioral health services to individuals and families.
