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Work Shift
Day
Work Day(s)
Monday-Friday
Shift Start Time
8:00 AM
Shift End Time
4:30 PM
Worker Sub-Type
Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Coordinates daily scheduling of patient appointments for medical procedures in a timely and efficient manner. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta.
Experience
- Experience in using computers with a high degree of accuracy
- Successful completion of a course in medical terminology or equivalent experience
Preferred Qualifications
- One year of experience in clinical scheduling or an assigned clinical discipline or completion of an externship program approved by Children’s
- For Radiology, experience in a clinical or healthcare setting
Education
- High school diploma or equivalent
Certification Summary
- No professional certifications required
Knowledge, Skills, and Abilities
- Ability to word process accurately
- Able to handle stressful work situations and conflicts with professionalism
- Ability to communicate effectively both orally and in writing
- Excellent organizational skills
- Ability to work effectively without direct supervision and follow standard procedures
- Excellent customer service skills
- Fluency in Spanish or other language
Job Responsibilities
- Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies.
- Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure.
- Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department’s scheduling system.
- Stays aware of insurance authorization needs and follows department policies on establishing appointments that do not have confirmed authorizations.
- May coordinate all aspects of medical procedure scheduling for specific modalities in accordance with hospital policy for patient gestational and chronological age, including coordination with doctor's office, house supervisor, department nursing staff, and other departmental schedulers.
- Confirms schedule with doctor’s offices, including time of procedure and communicates and resolves any conflict about daily schedule(s).
- Communicates clearly to doctors' offices and parents any instructions related to appointments.
- Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills).
- Assists in identification of ways to improve scheduling process.
- Completes quality assurance for all scheduled patients.
- May precept for orientation and training of all newly hired schedulers in standard procedures, quality control, quality assurance, and continuous quality improvement programs.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
1575 Northeast Expy NE
Job Family
Patient Access
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What We Do
For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work.
Our System includes:
• 789 licensed beds
• Three hospitals
• Urgent Care Centers
• Marcus Autism Center
• Center for Advanced Pediatrics
• Support Center for nonclinical staff
• More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs
Why Children’s?
Here are some of the reasons new graduates and experienced clinicians alike choose Children’s.
• We manage more than 1.1 million patient visits and 44,400 surgical procedures annually.
• We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia.
• We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.
