The Opportunity
InCharge Energy is seeking a highly organized Scheduler to provide coordination and administrative support to the Service Department. The main role of this position is to schedule, coordinate, and dispatch service technicians. As a Scheduler you must be able to work cross functionally across the organization and have exceptional interpersonal and communication skills.
This position requires you to be in-office at our North Chesterfield, Virgina office.
What You’ll Do
- Coordinate technician schedules and prioritize dispatches based off urgency, skill set, location, ext.
- Ensure that all maintenance, repair, commissioning, and other services are delivered on-time and within the scope
- Communicate with technician team for daily or weekly scheduled service appointments, changes, or cancellations
- Work with Service and Project coordinators to ensure prompt and effective service
- Verify technicians have required work scope, parts, tools, customer contact, ext. to guarantee efficiency on all dispatches
- Manage schedules for individual and team service appointments Identify and resolve scheduling conflicts or issues proactively
- Maintain external ticketing systems when working with 3rd party vendors
- Mentor and assist with onboarding new staff in the service team
- Attend meetings and training as required to maintain proficiency
- Answer telephones and respond to email inquiries in a timely manner
- Perform other related duties as assigned
Your Experience and Capabilities
- 2+ years of scheduling experience
- Solid organizational skills including attention to detail and multi-tasking skills
- Strong customer service ethic
- Experience with software solutions to manage service deployment and efficiency, such as Salesforce, Zendesk, and dispatching software(s)
- Excellent written and verbal communication skills Strong working knowledge of Microsoft, including outlook
- Experience in the EV Charging industry is a plus
US Hourly Range
$23—$25 USD
What We Offer
Full-time employees enjoy competitive compensation, yearly bonuses, and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement, generous vacation, office meals and snacks, team building events and activities throughout the year.
Equal Opportunity Employer
Employment at InCharge Energy is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
CCPA disclosure notice here.
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What We Do
InCharge Energy is on the frontlines of large-scale emissions reduction, accelerating the electrification of the transportation industry – one commercial fleet at a time. With end-to-end, turnkey solutions for commercial EV infrastructure projects, InCharge Energy equips fleet managers with the top brands in charging hardware and software; customized hardware and software products; short-, mid- and long-range plans for seamless fleet and facilities transition to EVs; financing; and maintenance and corrective repairs over the life of the charging assets.
🔌 InCharge develops innovative hardware, software and services designed and engineered specifically for fleets, such as service-dispatch-integrated software, fleet-management-integrated software, electricity load management, durable cable management products and high-reliability maintenance, repair and warranty services. Whether a fleet has 200 sedans or 20,000 Class 8 trucks, the team at InCharge serves a diverse clientele throughout North America, including major commercial fleets, truck and bus manufacturers, rideshare operators, EV manufacturers, school districts, municipalities and facilities owners, among many others.
🌎 Headquartered in the world’s first zero-emissions delivery zone in Santa Monica, Calif., InCharge Energy was founded by EV industry veterans Cameron Funk and Terry O’Day. The company has additional operations in San Francisco, Michigan and Virginia.
📞 If you’re looking for an experienced team to support your fleet’s electrification, please call us at 818.697.GOEV
