Job title
Scheduler
Reports to
Director of Intake & Resupply
Supervises
None
Expectation of Work Hours/classification
Monday-Friday / Full Time Hourly Non-Exempt
General Expectations
- Regular, reliable, and predictable on-site attendance
- Comply with all applicable company policies, procedures, and patient protocols.
- Comply with all current government regulations and professional standards respecting patient care.
Duties and responsibilities
- Schedule patient appointments.
- Explain insurance benefits and costs associated with equipment and they how insurance covers durable medical equipment.
- Sign patients up for electronic delivery of their statements.
- Collect credit/debit card information for automatic drafting of bills.
- Handle patient inquiries and provide information about services.
- Update and maintain patient records in the scheduling system including but not limited to address, phone numbers, emails, opt in to texting and emergency contacts.
- Manage cancellations and reschedule appointments as needed.
- Ensure compliance with all relevant regulations and policies.
- Assist with other administrative tasks as required.
- Comply with all current government regulations and professional standards respecting patient care.
- Develop and maintain technical/working knowledge of current PAP products and services offered by BM, and all applicable governmental regulations.
- All other duties as assigned.
Experience & Qualifications include:
- Experience in office, preferably in a medical or healthcare office
- Exceptional client focus and a natural ability to build relationships
- Maintain a strong sense of urgency
- Experience in working in a fast-paced environment
- Effective verbal and written communication skills.
- Drive to provide best-in-class service to our partners and customers
- Ability to work in a team stetting as well as independently to prioritize duties in order to meet deadlines
- Intermediate knowledge of Microsoft Outlook and Excel
- High level of attention to detail
- Positive influence on all employees
- Able to manage multiple priorities and close the loop when interrupted
- Courteous Customer Service (internally and externally)
- Excellent computer and office machinery skills
- Must love helping People (both internally and externally)
- Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.
- Must be able to pass required background checks and drug screenings.
- Must have a valid driver’s license and proof of clean driving record.
- Must carry personal liability insurance with a minimum limit of 100,000.
Physical requirements
While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required. The employee sits, walks, kneels and reaches with hands and arms. May be required to lift and/or move up to 100 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
This position requires the ability to drive an automobile.
Must be 21 years of age to comply with company auto insurance regulations.
This description is a summary of the functions of this position. Other duties may be assigned as needed. Baxter Management, LLC reserves the right to review and adjust this job description as business needs dictate.
Skills Required
- Office experience, preferably in a medical or healthcare office
- Exceptional client focus and relationship-building ability
- Ability to work in a fast-paced environment
- Effective verbal and written communication skills
- Ability to prioritize duties and meet deadlines independently and as part of a team
- Intermediate knowledge of Microsoft Outlook and Excel
- High attention to detail
- Customer service skills
- Computer and office machinery proficiency
- Ability to manage multiple priorities and follow through on interrupted tasks
- Ability to pass required background checks and drug screenings
- Valid driver's license and clean driving record
- Personal liability insurance with a minimum limit of $100,000
- Must be at least 21 years old
- Ability to lift or move up to 100 pounds
What We Do
Baxter Management is a Tennessee-based, multi-faceted management group that grew from a single medical supply company. It invests in technology-based consumer products, restaurants, health and wellness, and medical equipment services. The company aims to employ more Tennesseans and make a positive difference in the communities it serves. It works to support business growth while strengthening the local communities it serves.
