Scheduler

Position Type:

 *

Closing date:

 *

Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Working Hybrid and reporting to the Lead, Provincial Scheduling, the Scheduler is responsible for the creation, management, and review of all operational schedules, including but not limited to Ground Operations, Mobile Integrated Health, Fleet, Air Ambulance, and the Communication Centre. This position balances the availability and resources against incoming requests to ensure all tasks are completed on time and adjust schedules as necessary to accommodate changes in priorities or deadlines. This position is also responsible for managing payroll processes, maintaining accurate employee records, approving leave, and serving as the primary point of contact for relief staff. The Scheduler ensures compliance with collective agreements and organizational policies while providing high-quality customer service to employees and managers across multiple healthcare sites.

This position is critical in ensuring precise and effective scheduling to ensure MHNL can meet the obligations of our contracts for service. The Scheduler will be responsible for ensuring an exact capture of all unionized employee hours worked to support Payroll in providing accurate pay for all employees.

This role requires strong attention to detail, discretion, and the ability to work independently in a fast-paced, high-volume environment. The Scheduler also contributes to employee wellness, supports HR processes, and helps maintain operational efficiency across the organization.

Professional Qualifications & Competencies:

• Completion of a one-year business college program.

• Minimum of two years’ experience in scheduling and using scheduling software complemented by two years of administrative experience.

• Advanced knowledge of Vector Solutions software considered a strong asset.

• Extensive knowledge of the policies, structure and functions of internal administrative systems and practices applicable to private industry.

• Require superior diplomacy and interpersonal skills in dealing with difficult situations.

• Proficiency in Microsoft office including Word, Excel, Access, PowerPoint, and Outlook, etc.

• Prior experience working with databases and knowledge of medical terminology is an asset.

• Must maintain very close attention to detail.

• Superior diplomacy in professionalism and confidentiality required.

• Excellent communication and interpersonal skills

• Self-starter that can work independently but also be a strong team player.

• Highly organized with strong time management skills and proven ability to prioritize.

• Some independent judgment and initiative required in the follow-up for special assignments, programs and issues if requested.

• Maintains corporate confidentiality in accordance with all Provincial, Federal, or corporate regulations or policy.

• Ability to solve problems, meet deadlines and effectively manage multiple tasks.

• Demonstrate excellent organizational and time management skills to adequately prioritize workload.

• Ability to work well under pressure, often under strict time deadlines.

• Demonstrate self-direction, good judgment, and decision-making skills to prioritize incoming work, composing correspondence, and dealing with other employees and the public.

• Demonstrate effective listening skills and the ability to follow instructions.

• Knowledge of online scheduling software.

• Knowledge of payroll procedures and familiarity with the NL Labour Standards.

• Strong understanding of collective agreements and HR policies

• Excellent organizational, communication, and problem-solving skills

Salary Range 

• $45,000 to $55,500 annually.

 *

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [email protected].