The Role
Plan and coordinate workstreams and work orders from receipt to completion, schedule tasks to meet SLAs while optimising travel, maintain accurate entries in works management systems, provide telephone and webchat customer service, produce daily/weekly reports, escalate issues, ensure client and operational requirements and safety procedures are met, and contribute process-improvement ideas.
Summary Generated by Built In
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
We are looking for someone to:
- Take ownership of the workstreams, coordinating the work from receipt, through to job completion
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
- Provide customer service to both internal and external customers via telephone and webchat
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
- Ensure that all the client and operational requirements are met in a professional and efficient manner
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
- Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
- Ensure that safety issues are reported in line with Company procedures
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Skills Required
- Experience scheduling and coordinating work orders and workflow ownership
- Ability to schedule to SLAs while optimising travel routes and productivity
- Customer service experience via telephone and webchat
- Experience using works management, business, or client database systems and maintaining accurate records
- Ability to produce daily and weekly reports and monitor service levels
- Awareness of and adherence to safety reporting procedures
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Network Plus is a leading utility and infrastructure service provider operating across the UK. They design, build, and maintain essential infrastructure assets in sectors such as water, wastewater, gas, power, telecoms, and transport, keeping communities connected and businesses running.
