Scheduler

WHO WE ARE
At Polaris Pharmacy Services, we’re more than a pharmacy — we’re a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we’re raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.

 Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job — we provide competitive pay, robust benefits, and genuine opportunities for career advancement.

If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.

JOB SUMMARY:

The Scheduler at Polaris Pharmacy Services is responsible for providing exceptional customer service and support to clients and patients. This role involves managing inquiries, coordinating services, and ensuring a seamless experience for all stakeholders. The Scheduler acts as a liaison between clients and the pharmacy, ensuring that all needs are met promptly and efficiently.

DUTIES/RESPONSIBILITIES:

• Serve as the primary point of contact for clients and patients, addressing inquiries and providing information about pharmacy services.
• Coordinate and facilitate communication between clients, patients, and pharmacy staff to ensure timely and accurate service delivery.
• Manage and resolve any client or patient concerns, escalating issues to the appropriate department when necessary.
• Maintain comprehensive knowledge of pharmacy services, policies, and procedures to effectively assist clients and patients.
• Ensure all client and patient interactions are documented accurately in the system for future reference and follow-up.
• Collaborate with pharmacy staff to ensure client and patient needs are met, including prescription refills, medication delivery, and other services.
• Assist in the development and implementation of customer service policies and procedures to enhance the client and patient experience.
• Participate in ongoing training and development to stay current with industry trends and best practices in customer service and pharmacy operations.

QUALIFICATIONS/COMPETENCIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS/ABILITIES:

• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficient in using computer systems and software relevant to the position.
• Detail-oriented with a high degree of accuracy in performing tasks.
• Ability to maintain confidentiality and adhere to company policies and procedures.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required
• Minimum of 1-2 years of experience in a customer service role, preferably in a healthcare or pharmacy setting.
• Proven track record of handling customer inquiries and resolving issues efficiently.

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk
• May be necessary to work extended hours as needed
• May lift and/or move up to 30 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time Employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program