Coordinates the patient scheduling process by working with other departments to facilitate the flow of patients throughout the hospital. The Patient Scheduler functions in areas of the hospital where the proper scheduling of patients is needed and provides various customer service and administrative duties within the department.
Responsibilities- Patient Scheduling
- Posts surgery cases following established procedures, prepares surgery schedule, efficiently resolves scheduling conflicts, and refers difficult schedule requests to the appropriate supervisor in a timely manner. Notifies affected departments of Operating Room schedule changes in order to ensure that the department and hospital operate efficiently. (Surgery Administration)
- Notifies nursing units of patient pre-medications and issues requests to nursing units for patient transfers to the Operating Room Suite. Efficiently obtains lab results, radiology forms, and medications necessary for patient admission to the Operating Room. (Surgery Administration)
- Uses surgery schedule to verify the accuracy of information on procedures and specific equipment needed to provide patient care, and promptly reports variances to appropriate personnel. (Surgery Administration)
- Posts imaging cases following established procedures, prepares imaging schedule, efficiently resolves scheduling conflicts and refers difficult schedule requests to the appropriate senior technologist in a timely manner. Notifies affected departments of Imaging schedule changes in order to ensure that the department and hospital operate efficiently. (Imaging Services)
- Verifies and validates all physician orders to ensure that all necessary elements are present and that the appropriate exam is ordered. (Imaging Services)
- Uses imaging schedule to verify the accuracy of information on procedures and promptly reports variances to appropriate personnel. (Imaging Services)
- Obtains and edits patient information in the computer system while ensuring all information is accurate. Assigns appropriate health plan to patient scheduled appointments and updates insurance information in the computer.
- Customer Service
- Promotes customer service quality by coordinating patient scheduling in an accurate and professional manner in order to ensure expedient patient flow throughout the medical center and toward maximizing productivity and efficiency in patient care areas.
- Receives incoming telephone calls, exercises judgment in prioritizing calls, and courteously directs calls to appropriate personnel in a prudent and efficient manner.
- Collaboration and Partnership
- Serves as a liaison between departments, physicians, and patients in an effort to ensure optimal patient satisfaction and toward meeting patient needs. Establishes collaborative relationships with others using a humanistic attitude of compassion, understanding, respect, and dignity toward promoting a cooperative working environment.
- Posts test and/or procedures according to established procedures, prepares schedule, efficiently resolves scheduling conflicts, and refers difficult schedule requests to the appropriate supervisor in a timely manner. Notifies affected departments of schedule change in order to ensure that the department and hospital operate efficiently.
- Communicates with insurance companies and physicians' offices in obtaining verification of benefits and certification for outpatient and ambulatory services.
- Observes and adheres to all departmental and hospital policies and procedures, and follows all safety, quality assurance, and infection control standards.
- Other Duties As Assigned
- Performs other duties as assigned or requested.
- High School Diploma or equivalent
FMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible.
This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.
In the last fiscal year, FMOL Health had:
- 1,747 Licensed Beds
- 65,322 Discharges
- 44,592 OR Procedures
- 10,827 Full Time Employees
- 331,360 Inpatient Days
- 1,915 Active Medical Staff
- 229,296 Emergency Visits
As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.
Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana’s citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.
Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.
Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.
Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.
As we look to the future of our healthcare ministry, we chart our course by “going where we are called.”
Skills Required
- High school diploma or equivalent
What We Do
FMOL Health is a large, non-profit, Catholic healthcare system sponsored by the Franciscan Missionaries of Our Lady, providing faith-based, quality, and compassionate care in Louisiana and Mississippi.
