The Role
Schedules radiology procedures and exams, provides patient preparation instructions, confirms provider orders and insurance authorizations, verifies coverage, manages referrals and faxes, coordinates records and authorization requests, and supports front desk operations. The role requires Mandarin or Cantonese fluency, strong communication, organization, multitasking, and patient-service skills in an in-person medical office setting.
Summary Generated by Built In
Astrana Health is seeking a detail-oriented and bilingual Scheduler to join our team. In this role, you’ll be responsible for coordinating patient appointments, managing communication with providers and patients, and supporting the daily operations of the department. Fluency in Mandarin is required, and additional language skills are a plus. This position is ideal for someone who is organized, proactive, and committed to delivering exceptional patient service in a healthcare setting.
Our Values:
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Answer phone calls promptly and transfer to the appropriate department
- Schedule radiology procedures and exams; provide preparation instructions to patients
- Review and confirm referring provider orders and insurance authorizations
- Contact patients and physician offices to confirm appointments and deliver exam prep details
- Verify insurance coverage as needed
- Monitor and respond to incoming faxes from referring providers
- Fax reports to requesting physician offices
- Provide interpretation or translation as needed (Mandarin required)
- Assist other departments with obtaining medical history or insurance information
- Contact IPAs or insurance providers to initiate authorization requests as directed
- Request prior imaging records from outside facilities when necessary
- Cross-train and support front desk operations as needed
- Complete other administrative duties as assigned by supervisors or managers
- Participate in monthly office meetings
- Other duties as assigned
Qualifications
- Fluency in Mandarin and/or Cantonese is a must; additional language skills are a plus
- Prior experience in a medical or radiology office preferred
- Familiarity with insurance verification and scheduling systems
- Strong communication and interpersonal skills
- Excellent time management and multitasking abilities
- Dependable, team-oriented, and patient-focused
You’d Be Great for This Role if:
- You’ve verified insurance before and can confidently navigate different health plans
- You enjoy interacting with patients and making sure they feel informed and cared for
- You’re a strong communicator who can work well with both clinical and administrative teams
Environmental Job Requirements and Working Conditions
- This is a full-time, in-person position located at 9700 Flair Drive, El Monte, CA 91731.
- Schedule: Monday–Friday 9am - 5:30pm, plus every other Saturday 9am-1pm.
- The total compensation target pay range for this role is: $20.00 - $22.00 per hour. The salary range represents our national target range for this role.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [email protected] to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
About
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient. Our platform currently empowers over 20,000 physicians to provide care for over 1.7 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Skills Required
- Fluency in Mandarin and/or Cantonese
- Familiarity with insurance verification and scheduling systems
- Strong communication and interpersonal skills
- Excellent time management and multitasking abilities
- Dependable, team-oriented, and patient-focused
- Prior experience in a medical or radiology office
- Additional language skills
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The Company
What We Do
Astrana Health is a physician-centric, technology-powered healthcare company that operates an integrated delivery platform. It enables providers to participate in value-based care arrangements, helping them deliver accessible, high-quality, and cost-effective care to patients. The company provides care coordination services to patients, primary care physicians, specialists, and health plans, leveraging proprietary technology to streamline operations and improve patient outcomes across local communities.
