We are seeking a detail-oriented, customer-focused Scheduler to join our Radiology Imaging Call Center team. The Scheduler is responsible for handling inbound calls from patients, providers, and other healthcare professionals to schedule imaging appointments across our facilities. Bilingual is a plus. This role ensures an exceptional patient experience while maintaining accuracy, efficiency, and compliance with clinical and insurance guidelines.
Key Responsibilities:
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Answer high-volume inbound calls in a professional, courteous, and efficient manner.
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Schedule imaging procedures (e.g., MRI, CT, X-ray, Ultrasound, Mammogram) accurately based on physician orders, patient availability, and modality requirements.
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Verify patient demographics, contact information, insurance details, and referring physician information.
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Provide patients with clear instructions regarding exam preparation, arrival times, and location details.
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Coordinate with imaging centers, technologists, and front office staff to manage appointment availability and urgent scheduling needs.
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Ensure appropriate exam selection based on provided clinical indications and scheduling protocols.
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Follow HIPAA guidelines and maintain strict confidentiality of patient information.
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Use scheduling software (e.g., RIS/PACS, EMR, or EHR systems) to accurately enter appointment data.
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Assist with rescheduling, cancellations, and follow-ups as needed.
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Maintain up-to-date knowledge of imaging protocols, insurance requirements, and authorization procedures.
Skills Required
- Handle high-volume inbound calls and provide professional customer service
- Schedule imaging procedures (MRI, CT, X-ray, Ultrasound, Mammogram) per physician orders and modality requirements
- Verify patient demographics, contact information, insurance details, and referring physician information
- Provide exam preparation, arrival times, and location instructions to patients
- Coordinate with imaging centers, technologists, and front office staff for appointment availability and urgent scheduling
- Ensure appropriate exam selection based on clinical indications and scheduling protocols
- Follow HIPAA guidelines and maintain strict patient information confidentiality
- Use scheduling software such as RIS/PACS, EMR, or EHR to enter appointment data
- Assist with rescheduling, cancellations, and follow-ups as needed
- Maintain up-to-date knowledge of imaging protocols, insurance requirements, and authorization procedures
- Bilingual communication skills
What We Do
Capitol Imaging Services is a leading provider of outpatient diagnostic imaging services headquartered in Metairie, LA. Operating over 50 freestanding locations across Alabama, Florida, Georgia, Louisiana, Mississippi, and Texas, the company offers a comprehensive range of screening and diagnostic testing capabilities, including MRI, CT, PET/CT, and women's health imaging such as mammography, ultrasound, and biopsies.
