Schedule Management Support (62410)

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Colorado Springs, CO | Full-Time

At Diversus Health, our mission is to provide exceptional behavioral health care to our community, ensuring every individual, including those in underserved populations, receives the care, support, and compassion they deserve. When you join our team, you become part of an organization committed to improving lives through accessible, person-centered care and a culture of excellence, collaboration, and service.

FLSA Status: NON-EXEMPT – This position is classified as Non-Exempt under the Fair Labor Standards Act and is eligible for overtime pay.

Diversus Health is seeking a highly organized, customer-focused professional to join our Schedule Management Support team. This role serves as a critical access point for clients seeking behavioral health services by assisting with appointment scheduling, referrals, transfers, enrollment support, and service navigation.

If you excel in a fast-paced environment, enjoy helping people, and thrive on balancing multiple priorities while delivering exceptional customer service, we encourage you to apply.

• Meaningful work that directly improves access to behavioral healthcare
• Mission-driven organization committed to serving our community
• Supportive, team-oriented environment
• Opportunities for professional growth and development
• Collaborative culture focused on client-centered care
• Stable healthcare organization with opportunities for advancement

• Assist clients with scheduling, rescheduling, transfers, referrals, and enrollment for services
• Navigate clients to appropriate internal and external resources based on their treatment and service needs
• Manage high-volume inbound and outbound phone communications
• Monitor and maintain compliance reports across multiple service lines
• Support operational workflows and identify opportunities for process improvement
• Deliver exceptional customer service while serving as a client advocate
• Welcome and assist clients, visitors, and community partners both in person and telephonically
• Maintain accurate documentation, data entry, and record management
• Collaborate effectively with clinical and operational teams
• Ensure compliance with organizational policies, regulatory requirements, and confidentiality standards

• High School Diploma or equivalent required
• Two or more years of customer service experience preferred
• Strong computer proficiency, including Microsoft Outlook, Excel, and Word
• Excellent data entry and organizational skills
• Electronic Health Record (EHR) experience preferred
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Ability to maintain confidentiality and professionalism
• Commitment to providing outstanding customer service and client support

• 401(k) with 4% Fully Vested Company Match
• Public Service Loan Forgiveness (PSLF) Eligible Employer

• Comprehensive Medical, Dental & Vision Coverage
• Life, AD&D, and Long-Term Disability Coverage
• Employee Assistance Program (EAP)

• Generous PTO
• Sick Leave
• 12 Paid Holidays

• Ongoing Training and Development Opportunities
• Career Growth Opportunities
• Supportive Team Environment

• Work within a dynamic behavioral health organization serving diverse populations
• Collaborate with multidisciplinary teams dedicated to improving lives
• Play a key role in creating positive first impressions and seamless access to care
• Contribute to an organization committed to impact, integrity, teamwork, and innovation

• Meaningful work serving individuals seeking behavioral healthcare
• Opportunity to make an immediate impact on the client experience
• Fast-paced, engaging environment where no two days are alike
• Collaborative culture with supportive leadership and teammates
• Excellent benefits and opportunities for career advancement

If you are a customer-service-driven professional who enjoys helping others navigate services and access the care they need, we encourage you to apply.

At Diversus Health, we believe in creating a truly healthy society, where mental and behavioral healthcare work together to improve lives. Join our team and help us make this lofty goal a reality.

Together, we can build a better tomorrow. Ready to make an impact? Apply today

https://diversushealth.org/mental-health-careers/

Mobility Clause   

This position requires flexibility to work at various Diversus Health locations based on operational and business needs. While a primary work site will be designated, employees may be reassigned temporarily or permanently to alternate sites to ensure adequate coverage, respond to facility needs, or support organizational initiatives. Reasonable notice will be provided whenever possible.   

Knowledge/Skills/Abilities: 

• Minimum high school diploma or equivalent experience.  

• Strong work experience in customer service industry, preferably 2+ years. 

• Excellent data entry skills 

• Excellent computer skills, with extensive experience using program within Microsoft Office, to include Word, Outlook and Excel preferred. 

• Electronic Health Records experience. 

• Excellent verbal and written communication skills. 

• Excellent organizational skills. 

• Ability to maintain sensitive and confidential information. 

• Strong ability to interact successfully with a variety of individuals. 

• Strong knowledge of Release of Information process. 

• Proven work history in a fast-paced environment with competing priorities and the expectation to multi-task.