SCC Consumer Rep - Tampa - Start Date of September 15, 2025

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The PSCC and PSCCG Account Managers work on our inside Sales Contact Center sales team receiving inbound and making outbound phone calls associated with selling technology products and services to our customers. The Account Manager's primary duty and responsibility is to execute on all sales opportunities related to our partner programs, while providing an unmatched customer experience to all of CDW's new and existing customers. Key Areas of Responsibility • Outbound calling to potential and established customers everyday • Establishing and growing relationships with key account decision makers • Closing sales and overcoming customer objections • Positioning CDW and partner solutions as a strategic advantage to our customers' long term needs • Provide sales and service to new and existing customers through inbound and outbound calls • Meet or exceed assigned sales quotas and ensure other performance goals are met • Sell additional services or products by recognizing opportunities to upsell solutions • Proactively manage personal quote pipeline to ensure CDW gains every possible sales opportunity • Proactively call out to customers when needed for service related matters • Acts as the first point of contact for assistance with product info, order placement, and general inquiries regarding company programs • Demonstrate ability to close sales and overcome customer objections • Maintain CDW's values and Philosophies of Success Education and/or Experience Qualifications • High School diploma or equivalent • 1 year of call center experience • 1 year of sales experience Required Qualifications • Strong interest in sales • Must be able to work independently and in a team-oriented environment • Proven ability to multitask and balance multiple priorities in an ever-changing environment • Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently. • Strong organization skills Preferred Qualifications • Job Attributes Management Level Non-Manager FLSA Status Hourly Non-Exempt Work Environment Office Merit Eligible Role No PMP Required Role No Bonus Program Yes - BCN The information in this description is intended to convey information about the job attributes, key responsibilities and requirements of the job. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Descriptions are subject to change. Customer Focus and Quality Management Responsibilities Each CDW coworker is responsible for maintaining customer focus and conforms to the CDW quality management system. Specific responsibilities include: a) Periodic reviews of CDW Circle of Service Philosophy and the Quality Policy to understand CDW's commitment to excellent client service and continual improvement and to conform to these policies and philosophies at all times. b) During your orientation period, review with your supervisor as needed the department procedures and operating instructions listed at Connect/Departments/Resources/ISO intranet site that apply to your specific assignment(s) within the scope of this job position. c) And after the orientation period to conform to these procedures and instructions, including any reporting (and/or record keeping) responsibilities. d) Report any customer problem, or any service outage that may cause potential customer problems to your supervisor. e) Communicate improvement ideas that you have regarding CDW service quality or customer satisfaction per established means. Each coworker is accountable for their actions and is required to exercise good judgment in everything they do on behalf of CDW. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), and all policies and procedures relevant to your job responsibilities. Additionally, every coworker has a responsibility to ask questions when they are unsure of what those values, standards and policies require, and to take action if they believe someone else is not acting consistently with those values, standards and policies. Additional information is available on Connect, and confidential/anonymous assistance is available to coworkers through CDW Way Direct (our ethics helpline) at 877-7-CDW-WAY (877-723-9929) or www.cdw.ethicspoint.com.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.