Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the roleManage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers
Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments
Achieve customer goals and address concerns in short-term interactions
Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups
Contribute to the creation of scaled CS playbooks and email sequences to drive user activation
Follow the scaled CS practices and strategy for each customer based on data analysis and the customer's needs
Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours
Use data to identify risk or opportunity and segment a large book of business
Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
Represent the voice of the customer and influence the product development roadmap
Work closely with Finance and Legal teams to ensure all contracts are accurate
3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
Experience managing a large volume of accounts or customers
Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Planhat, Gainsight, ChurnZero, Vitally etc.
Consistent track record of achieving personal and team goals
Ability to grow business in a strategic manner, i.e. process oriented
Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms
Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills
Hybrid: You are based in London and can be in the office 3 days a week.
In addition to being a part of a great team, working in a fun and innovative environment, we offer...
A competitive salary + stock options in our fast-growing Series E start-up.
Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
25 days of annual leave + public holidays in the country where you are based.
Cycle to work scheme (London).
Regular socials.
Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK)
A generous referral scheme.
Pension contribution/salary sacrifice.
Work from home set up.
A huge opportunity for career growth as you’ll help shape a market-defining product.
Skills Required
- 3+ years of Sales, Customer Success, or Account Management experience
- Experience within an Enterprise SaaS organization
- Experience managing a large volume of accounts or customers
- Solid understanding of Enterprise SaaS applications and Customer Success Platforms (Planhat, Gainsight, ChurnZero, Vitally)
- Background in scaled program management or building playbooks and campaigns in sales/customer success platforms
- Consistent track record of achieving personal and team goals
- Ability to grow business strategically; process oriented
- Track record of prioritizing high-volume accounts at different lifecycle stages and strong negotiation skills
- Based in London and able to be in the office three days a week (hybrid)
Synthesia Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synthesia and has not been reviewed or approved by Synthesia.
-
Leave & Time Off Breadth — Leave benefits are positioned as generous, including substantial annual leave plus public holidays and an additional long-tenure sabbatical with a cash award. Flexible working hours and hybrid/remote arrangements further strengthen perceived time-off and flexibility value.
-
Healthcare Strength — Health coverage is described as robust, including private medical insurance with mental health support and dental/vision coverage. Added features like cashback options and gym discounts extend the package beyond basic medical coverage.
-
Equity Value & Accessibility — Equity is framed as a meaningful part of total rewards through a generous stock options plan and a recent employee liquidity event tied to a major funding round. This can materially improve the perceived value and accessibility of long-term incentives versus options that remain purely paper value.
Synthesia Insights
What We Do
Synthesia is the #1 rated AI video communications platform. Thousands of companies use it to create videos in 140 languages, saving up to 80% of their time and budget. 👉 Trusted by Zoom, Xerox, Teleperformance, Amazon and mor
