Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the RoleBill Pay Specialist Customer Success Managers own the activation and growth of clients leveraging Ramp’s Bill Pay tool. As an early member of this team, you will play a key role in building and refining the program, defining the implementation motion, and shaping how Ramp activates and supports Bill Pay users at scale.
What You'll DoBecome an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience.
Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance.
Continuously grow, learn, and adapt within a fast-paced startup environment.
Minimum 3 years of experience in customer success, account management, technical consulting, or product operations.
Bill Pay / AP, Accounting Implementation Experience
Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively.
Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues.
Proven track record of exceeding quota or outperforming key metrics.
Ability to anticipate customer needs and position product solutions effectively.
High adaptability and comfort operating in a fast-paced, constantly evolving environment.
Experience working with accounting partners, Private Equity, or Venture Capital.
Experience contributing to the development or scaling of new teams or programs.
Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics.
Experience in financial services sales.
Background in high-growth startups.
Knowledge of accounts payable or procurement processes.
• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
United States• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (80 days) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
Canada• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
United Kingdom• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay
Referral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.
Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
Skills Required
- Minimum 3 years of experience in customer success, account management, technical consulting, or product operations
- Exceptional project management, organization, and time management skills
- Experience collaborating with Product and Engineering partners
- Proven track record of exceeding quota or outperforming key metrics
Ramp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ramp and has not been reviewed or approved by Ramp.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is positioned as competitive or top-of-market in core technical roles, with strong base pay and total compensation ranges cited for engineers and product roles. Compensation is also framed as including meaningful equity alongside salary, making offers feel compelling versus many startup benchmarks.
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Healthcare Strength — Healthcare Strength: Healthcare coverage is described as comprehensive, often including medical, dental, and vision, with additional primary-care access via a One Medical membership. The package is portrayed as above-average on employer coverage for employees, increasing perceived value of the benefits bundle.
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Retirement Support — Retirement Support: A 401(k) with an employer match is consistently included as a core benefit. Immediate or meaningful matching is presented as a concrete financial benefit that goes beyond a basic plan offering.
Ramp Insights
What We Do
Ramp is building the next generation of finance tools—from corporate cards and expense management, to bill payments and accounting integrations—designed to save businesses time and money with every click. More than 10,000 customers cut their expenses by 3.5% per year and closing their books 8x faster by switching to the Ramp platform. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow at an increasingly large scale, more than doubling its revenue run rate in the first half of 2022. Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company’s most innovative finance company in 2022.
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