Scaled CSM (Technical)

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 70 million+ developers every year and powers documentation for 8,000+ companies, including Anthropic, Cursor, Windsurf, Scale AI, X, and over 20 % of the last YC batch.

• Small team, huge impact: We’re only 20 people today, backed by $18.5 million in funding, each new hire shapes the company’s trajectory.

• Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two in the coming year.

This is a technical, customer-facing role designed to develop and implement a tech-enabled success strategy for our scaled customers. This role requires strong technical skills to understand our developer-focused product and build scalable programs that drive adoption and retention using our tech stack and product. This is a high leverage role where you'll be responsible for the health, adoption, retention, and expansion of hundreds of customers while contributing to our product roadmap and company growth.

• Build and optimize customer journeys for targeted communications and customer health tracking

• Analyze product usage data to identify patterns and create targeted success interventions

• Leverage data to align customer success efforts with sales activities and account information

• Develop technical onboarding materials including code examples and implementation guides

• Design automated workflows across our tech stack to scale your impact across our customer base

• Create and maintain technical documentation to support self-service success

• Host technical webinars and office hours on advanced features and implementation techniques

• Improve data-driven health scoring using product analytics and customer engagement metrics

• Identify expansion opportunities based on usage patterns and technical adoption signals

• Build reporting dashboards that provide visibility into scaled segment health and growth

This role works cross-functionally with sales, support, customer success, and our CEO to ensure scaled customers achieve rapid implementation and value realization.

• Experience in customer-facing technical roles and managing large customer bases

• Strong communication skills with the ability to explain technical concepts clearly

• Comfortable with prompt engineering and experience with AI/ML applications

• Strong eye for design and attention to detail - you'll help customers transform their current docs experience into an enjoyable content management platform

• Experience with web development (HTML, CSS, JavaScript)

• Familiarity with Git workflows and version control concepts

• Understanding of API documentation and technical writing principles

• Experience working with customer data across multiple platforms

• Comfortable with product analytics tools

• Ability to create automation workflows across customer success tools

*nice to have, not required

• 3+ years in Customer Success or Technical Account Management

• Background in developer tooling, API products, or technical documentation

Competitive compensation and equity | Flexible work culture

20 days paid time off every year | Health, dental, vision

401k or RRSP | Free lunch and dinners

$420/mo. wellness stipend | Annual team offsite