SCA Nurse Advice Line RN - Remote

Requisition Number: 2367061
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
As a SCA (Service Contract Act) Nurse Advice Line RN, you will play a critical role in delivering high-quality, evidence-based care to Beneficiaries across the globe. Using advanced clinical decision support tools, you will provide real-time health education and symptom triage through phone, chat, and video platforms-helping individuals make informed decisions about their health when they need it most.
This is a dynamic, fast-paced role ideal for nurses who thrive on variety, critical thinking, and meaningful patient interaction-all in a virtual environment.
This position will work as part of a 24/7 Call Center line, and we have full-time positions available. Training, regardless of schedule, will be 40 hours per week for 4 weeks during regular daytime business hours, Monday - Friday.
You will have the flexibility to work remotely from a compact state* as you take on some exciting challenges.
Available shifts listed below will either be a 5X8, 4X10 or 3X12 schedule. Shifts Available (noted in Central Time Zone).
Day shift schedules:

• 5am - 1:30pm - Sun, Mon, Thurs, Fri, Sat
• 5:30am - 2pm - Sun, Mon, Tues, Wed, Thurs
• 6:30am-7pm - Sun, Mon, Sat
• 6:30am - 5pm - Sun, Thurs, Fri and Sat
• 9am - 7:30pm - Sun, Mon, Fri and Sat

Evening shift schedules:

• 1:30pm - 12am - Sun, Wed, Fri, Sat
• 1:30pm - 12am - Mon, Tues, Fri, Sat
• 1:30pm - 12am - Mon, Thurs, Fri, Sat
• 2:30pm - 1am - Mon, Thurs, Fri, Sat
• 3:30pm - 12am - Sun, Mon, Thurs, Fri, Sat
• 3:30pm - 12am - Sun, Mon, Tues, Fri, Sat
• 3:30pm - 12am - Sun, Mon, Tues, Wed, Thurs
• 11am - 7:30pm - Sun, Mon, Tues, Wed, Thurs

Primary Responsibilities:

• Clinical Competence
• Provide symptom triage and health education for patients of all ages using evidence-based protocols
• Assess a wide range of medical concerns and guide patients toward appropriate care
• Documentation and Care Delivery
• Provide high-quality clinical services within scope of practice and in alignment with established team processes and protocols.
• Conduct comprehensive assessments, including thorough health history collection.
• Accurately document all interactions in a timely manner in accordance with policy.
• Quality and Communication
• Communicate effectively with beneficiaries to ensure clear understanding of care recommendations and health guidance.
• Collaborate and communicate promptly with internal staff to support continuity of care.
• Determine appropriate dispositions and deliver tailored health education
• Teamwork and Collaboration
• Partner with leadership and teammates to meet performance and service expectations
• Support onboarding and development of new team members as a preceptor or mentor
• Participate in team meetings, training, and continuous improvement efforts

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Current active compact RN license in home state
• Ability to get licensed in non-compact states (If their home state is FL - their school has to be nationally certified)
• Ability to pass security clearance
• 3+ years of recent clinical experience
• Solid clinical experience with ability to triage all age groups
• Advanced technical skills - use multiple programs simultaneously, multiple monitors, and multitasking while on call
• Hard wired Internet

Preferred Qualifications:

• Experience with military or veterans
• Bilingual in English and Spanish

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.