SBU OMD Customer Engagement Applications Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The Customer Engagement (CE) team is our field based, customer facing organization consisting of Technical Engagement Managers and Application Engineers. The team partners closely with our customers to provide a comprehensive portfolio of products, software, and expertise, to help customers manage yield throughout their fabrication process—from research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships, partnering with our sales team in identifying and closing sales opportunities, ensuring our products meet performance capabilities & expectations, providing critical solutions for improved yield performance, and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our sales organization and factory divisions, this diverse and dynamic team helps ensure alignment between customer needs and product offerings to maintain a high level of customer satisfaction.

Job Description

• Responsible for providing technical applications support for the development and implementation of KLA products in customer fabrication facilities.
• Work closely with many organizations including engineering, sales and marketing within KLA and with customer engineers.
• Conduct new product introduction projects. (e.g. product characterization, alpha testing, beta testing and pilot tool support in the ramp phase.)
• Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting.
• Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications.
• Provide application support and training to customers.
• Manage in-house customer demonstrations and head-to-head (H2H) activities at customer facilities.

Minimum Qualifications

• MS or above degrees in Engineering, Physics, Material Science or Electronics.
• MS (3~5Y) / BS +7Y
• Optics, Lithography related backgrounds are highly desirable.
• Previous experience in IC processing/Semiconductor equipment is a plus.
• Good communication skill in English.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer