SBU OMD Customer Engagement Applications Engineer

Posted 7 Days Ago
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Hwaseong-si, Gyeonggi-do, KOR
In-Office
Entry level
Hardware
The Role
Provide technical application support for KLA semiconductor products in customer fabrication facilities. Lead troubleshooting, design experiments, analyze process data, optimize tool performance, develop application recipes and best-known methods, and create solutions that improve yield. Collaborate with engineering, sales, service, and customer teams; deliver technical training and consultative guidance; and address complex semiconductor process challenges.
Summary Generated by Built In

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.


Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards for technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics. The Customer Engagement (CE) division is a field-based group of technical experts who partner closely with customers to provide a comprehensive portfolio of KLA products that support yield improvement from R&D through high-volume production. The team helps align KLA’s solutions with customer needs, supports product performance, identifies new opportunities and gathers insights to guide future innovation—all while maintaining a high level of customer satisfaction.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.


  • Provide technical application support for the development, qualification, and deployment of KLA products within semiconductor customer fabrication facilities
  • Collaborate closely with cross-functional organizations including Engineering, Sales, Marketing, Service, and Customer Engineering teams to drive successful product adoption and value realization.
  • Serve as the primary escalation point for complex technical issues, leading and coordinating remote and onsite troubleshooting efforts with Field Service Engineers and product experts.
  • Design and execute experiments to characterize tool and subsystem performance, analyze results, and develop application recipes, best-known methods (BKMs), and performance optimization strategies.
  • Develop and demonstrate innovative application solutions that address customer process challenges, improve yield, and maximize the value of KLA's metrology portfolio.
  • Deliver technical training, application guidance, and consultative support to customers, enabling successful implementation and sustained use of KLA products.
  • Analyze customer process data, identify high-value manufacturing challenges, and work directly with customer engineering and lithography teams to develop corrective actions and performance improvement solutions.

Minimum Qualifications

  • MS or above degrees in Engineering, Physics, Material Science or Electronics.
  • Engineering skill Define objectives and goals of experiments
  • Design test sequence and procedure, Collect experimental data and analyze data
  • Diagnosis root cause and form best known method with technical insights
  • Good communication & collaboration skill
  • Provide technical training
  • Present value propositions
  • Work with internal & external colleagues
  • Strong written and verbal communication skills

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.


Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.


We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.


KLA is proud to be an equal opportunity employer.


Skills Required

  • Master of Science or higher degree in Engineering, Physics, Materials Science, or Electronics
  • Ability to define objectives and goals for engineering experiments
  • Ability to design test sequences and procedures
  • Ability to collect and analyze experimental data
  • Ability to diagnose root causes and develop best-known methods using technical insights
  • Good communication and collaboration skills
  • Ability to provide technical training
  • Ability to present value propositions
  • Ability to work with internal and external colleagues
  • Strong written and verbal communication skills

KLA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.

  • Retirement Support — U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
  • Equity Value & Accessibility — A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
  • Strong & Reliable Incentives — A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.

KLA Insights

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The Company
HQ: Milpitas, CA
10,001 Employees

What We Do

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

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