SBO REPRESENTATIVE

Who You’ll Join:

Come be a part of Santiam Hospital & Clinics dedicated Revenue Cycle department as our new Single Billing Office Specialist (SBO).  In this crucial role, you will be on the front lines of customer relations, resolving complex patient billing inquiries, and guiding individuals through financial assistance applications in strict compliance with all state and federal regulations.

If you are seeking a challenging and rewarding position, and possess strong attention to detail, excellent communication skills, and a proven ability to work effectively within a team environment, then we want to hear from you!

Position Type: Full-time, 40 hours/week, Non-Exempt, On-Site.  Salary Range: $20.00 - $29.37

What You’ll Do:

• Through collaboration with Revenue Cycle Department staff members who perform SBO functions, participate in Department activity that related to SBO operations and customer relations.
• Attend to work queue tasks as assigned by SBO lead.
• Through coordination with applicable collection agencies, assist with conversion of applicable patient accounts from receivable to bad debt.
• Promptly and appropriately respond to queries submitted via the Hospital health information management system to SBO Staff.
• Facilitate and process Hospital patient participation in applicable Hospital financial assistance programs, while ensuring that state and federal requirements for such participation are continuously met.
• Assist with outer routine SBO process (e.g. which might relate to daily deposits, returned mail or patient bad debt or bankruptcy.

What You’ll Need:

• Knowledge of principles that relate to patient accounts, including pertinent medical insurance terminology
• Aptitude of verbal and written communication, including ability to communicate with people from all age groups
• Possession of United States proof of citizenship or right to work in the United States
• Possession of a driver license of analogous identification
• Willingness to participate in Hospital orientation and educational in-service

Benefits for Eligible Positions:

• Medical, Vision and Dental Insurance
• PTO and holiday pay
• Employee Referral Program
• 401(k) Retirement
• Life Insurance
• Long Term Disability
• Employee Discounts
• Bilingual Pay Differential for eligible positions
• Public Service Loan Forgiveness for eligible positions
• Tuition Assistance for eligible positions

Why Santiam Hospital?

At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.

With 12 clinics offering 9 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2026 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.

Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.

All communication will exclusively originate from an @santiamhospital.org email address. For your security, please do not respond to messages from any other email domain.