SBHC Regional Manager

Job Description Summary:

Job Description:

JOB SUMMARY

The School Health Regional Manager is responsible for the overall business operations in assigned region(s).  The School Health Regional Manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability. The SH Regional manager guides management of staff in region(s), sets performance objectives, evaluates and optimizes operational performance, ensures regulatory and company standards are upheld, and prepares operation and financial reports. The SH Regional Manager will maximize student enrollment through the initiation and maintenance of relationships with school and community personnel while promoting and educating each school community about available services.  This role will facilitate community collaborative initiatives and committees that support the school based health services and engage community members through outreach activities and presentations.

ROLE AND RESPONSIBILITIES

SUPERVISORY:

• Responsible for the onboarding and off boarding of staff, including creating required training/shadowing schedules and introductory communications to team members welcoming new hires
• Reviews timecards and manages absence requests for assigned staff
• Evaluates staff performance and completes performance reviews and provides feedback
• Helps to resolve employee issues and disputes
• Manages operational workflows
• Collaborates with HR and Senior Leadership as needed

ADMINISTRATIVE:

• Tracks and oversees Enrollment Process is completed accurately and in accordance with the timelines outlined in the process
  • Ensures staff are held accountable to accurate data entry
• Ensures operational reports are accurate and disseminated to the correct staff for review and follow up
  • Reconciliation report- send to Regional Directors and appropriate clinical staff
• Facilitates process improvement initiatives and trains staff to new/updated workflows
• Visits all assigned schools with Medical/Behavioral Health/Dental services to build rapport and strengthen partnerships, report data to external partners and stay current on any changes in need or demand
• Meets with internal and external partners to review business goals and revenue targets
• Acts as a liaison between School-Based staff, School Administration, and CHC Leadership
• Participates and develops School and Community Committees that provide opportunities to enhance and promote the wellness of students
• Develops and implements business, marketing, and advertising plans for program i.e. Outreach calendar – hold Regional Outreach meetings/events
• Track and oversees participation in school functions that provide enrollment opportunities or promote school based health services
• Ensures the successful and timely opening of new School-Based locations, including, but not limited to, coordination of facility renovations; technology set up; ordering equipment, furniture, and supplies; and communications with school administration and student population.
• Participates in hiring and training of new employees, including facilitating orientation activities and introductory meetings with school staff
• Maintains Master Calendar Build/Review for Dental/Medical/telehealth support
• Completes DPH/District Quarterly Program Reports and ensure timely submission
• Conducts Annual Student/Stakeholder/Parent Surveys
  • Analyzes survey data and participates in Strategic Planning to provide recommendations for improvements based on survey responses.
• Participates as requested in:
  • Contract development and tracking
  • Scope development
  • Promotion of CHC’s School Based Health services at a national level
  • Grant writing
• May perform other duties and responsibilities as necessary

QUALIFICATIONS

Required Skills and Education

• Associates Degree required, Bachelor’s Degree preferred

• Minimum of two (2) years’ experience in the healthcare services setting, including experience in program oversight and outreach
• Minimum 1 year managerial experience  
• Demonstrate excellent problem-solving and decision-making skills
• Ability to manage multiple concurrent priorities and deadlines
• Process/procedure development, implementation and improvement skills
• Superior judgment,
• Prove to be proficient with MS Office suite
• Effective communication at all levels in the organization with strong oral, written and negotiation skills, including public speaking/presenting.
• Reliable access to automobile/valid driver’s license

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Minimal physical effort.  Must be able to operate computer and telephone continuously. Regular regional travel as necessary.

WORK SCHEDULE

• Exempt, Full-time (40 hours a week, 8 hours a day)

Organization Information:

The Moses/Weitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations, and is home to programs focusing on education, research, and process improvement support for safety net providers. The system delivers primary care to more than 150,000 patients in Connecticut, and extends access to specialty care for more than 2.5 million individuals across the U.S. It is a national accrediting body for organizations training advanced practice providers, and offers accredited education and training for Medical Assistants in multiple states. As an incubator for new ideas in areas including social justice, the environment, and social determinants of health, the MWHS is addressing challenges faced by providers caring for underserved communities, creating innovative and impactful initiatives led by nationally and internationally recognized experts. As it forges pathways into the future of primary care, the MWHS honors Lillian Reba Moses (1924-2012), a granddaughter of slaves, and Gerard (Gerry) Weitzman (1938-1999), whose ancestors escaped pogroms in Eastern Europe. Their vision and commitment to justice and equity in healthcare is the foundation upon which the Moses/Weitzman Health System was built.

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