The Role
Provides administrative and operational support for SBA and USDA loan documentation from application through closing. Prepares and verifies loan packages, maintains checklists and files, coordinates with sales, credit, legal, and closing teams, resolves documentation issues, communicates with clients, processes deposits and invoices, and ensures compliance with lending regulations, AML, BSA, CIP, OFAC, and internal policies.
Summary Generated by Built In
Job Summary & Responsibilities
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.Preferred Qualifications
Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Knowledge of SBA Standard Operating Procedures (SOP) and processing requirements, USDA program parameters. Knowledge of federal and state banking regulations and compliance requirements as it relates to aspects of lending and loan transaction processing including any internal audit requirements. Excellent interpersonal skills, including verbal and written communication skills. Effective analytical and problem-solving ability with a strong attention to detail. Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy. Ability to work independently as well as collaboratively and prioritize daily tasks. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.
Job Summary:
A Small Business Administration (SBA) Document Specialist should demonstrate commitment to delivering distinctive service. This position will be responsible for providing administrative and operational support to ensure SBA and USDA loan files and documentation are prepared in accordance with government regulations and internal policies and procedures. The SBA Documentation Advisor manages all loan documentation from application to closing and serves as client liaison throughout the process. The role works with sales, credit, legal, and closing teams to foster a culture where client experience, on-time delivery, and risk management are of equal importance.
Job Duties and Responsibilities:
A Small Business Administration (SBA) Document Specialist should demonstrate commitment to delivering distinctive service. This position will be responsible for providing administrative and operational support to ensure SBA and USDA loan files and documentation are prepared in accordance with government regulations and internal policies and procedures. The SBA Documentation Advisor manages all loan documentation from application to closing and serves as client liaison throughout the process. The role works with sales, credit, legal, and closing teams to foster a culture where client experience, on-time delivery, and risk management are of equal importance.
Job Duties and Responsibilities:
- Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings). Adhere to and comply with Bank policies, procedures, applicable state and federal laws, and regulatory guidance. Stay abreast of applicable laws, regulations and procedures related to SBA and USDA lending to manage documentational risk for the firm. Participate in required training to assist in the identification, detection and determent of money laundering or other unlawful activities. Required regulatory training includes, but is not limited to, the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Client Identification Program (CIP), and Office of Foreign Assets Control (OFAC). Assist Financial Advisors in obtaining, compiling, and verifying information relevant to loan applications, such as borrower's supporting documents and internal research. Coordinate and perform preliminary processing of new loan packages, to include preparing forms, updating checklists, setting up loan files, organizing and naming documents, and ordering credit reports, OFAC, CIP, Flood searches and 8821 Request for Transcripts. Partner with SBA Financial Advisors and SBA Closing Advisors to confirm accuracy of preliminary application and closing checklists and to document, identify, and resolve potential closing issues. Serve as client liaison throughout the lending process, while working with internal sales, credit and closing partners to ensure all loan requirements are satisfied. Compile final loan documents in accordance with application and closing checklists to ensure files are complete and accurate for the closing process. Process borrower's commitment letter deposits. Pay third-party invoices and log payments. Provide support to the loan closing team in the day-to-day loan processing activities and general departmental functions. Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
- Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
- Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
- Assist other team members as needed to ensure delivery of distinctive service.
- Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.
Minimum Education: High School Diploma or Equivalent.
Minimum Experience: Minimum of 10 years' experience in financial services, including 5 years' SBA documentation or other relevant experience.
Required Knowledge, Skills & Abilities: Proficient in Microsoft Office (Word, Excel, and PowerPoint) or related software. Knowledge of SBA Standard Operating Procedures (SOP) and processing requirements, USDA program parameters. Knowledge of federal and state banking regulations and compliance requirements as it relates to aspects of lending and loan transaction processing including any internal audit requirements. Excellent interpersonal skills, including verbal and written communication skills. Effective analytical and problem-solving ability with a strong attention to detail. Ability to work in a fast-paced environment and work well under pressure with a high degree of accuracy. Ability to work independently as well as collaboratively and prioritize daily tasks. Excellent client service skills. Tact and diplomacy in dealing with both clients and team members. The physical activities of this job include but are not limited to the ability to stand and sit for prolonged periods of time, use of manual dexterity, verbal communication, visual acuity, repetitive motion, and the ability to hear. Often long periods of mental concentration are required. Other activities are the ability to bend, climb, balance, stoop, kneel, crouch, reach, walk, push, pull, lift, and grasp.
Skills Required
- High school diploma or equivalent
- Minimum 10 years of experience in financial services
- Minimum 5 years of SBA documentation or other relevant experience
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, or related software
- Knowledge of SBA Standard Operating Procedures and processing requirements
- Knowledge of USDA program parameters
- Knowledge of federal and state banking regulations and lending compliance requirements
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, and attention-to-detail skills
- Ability to work independently and collaboratively in a fast-paced environment under pressure
- Ability to prioritize daily tasks with a high degree of accuracy
- Excellent client service, interpersonal, tact, and diplomacy skills
- Ability to perform required physical activities, including prolonged sitting or standing, repetitive motion, bending, reaching, walking, and lifting
Synovus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synovus and has not been reviewed or approved by Synovus.
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Parental & Family Support — Fully paid 12‑week parental and adoption leave is highlighted for eligible mothers and fathers, indicating strong support for family needs. This policy is repeatedly positioned as a standout element of the package.
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Leave & Time Off Breadth — PTO is available from the first day of service and scales with tenure, pointing to accessible and growing time‑off availability. Company materials indicate companywide PTO policies rather than ad‑hoc discretion.
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Equity Value & Accessibility — An employee stock purchase plan includes a 15% company match on contributions (up to a 7% cap by service), providing accessible equity participation beyond base pay. This feature is presented as a notable value‑add in the package.
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The Company
What We Do
Synovus is a full-service, top-performing mid-cap bank with over $57 billion in assets and $7.3 billion in capital and has been named one of Newsweek’s Most Trustworthy Companies. Our purpose is to enable people to reach their full potential, and we pursue that aspiration in all the communities we serve across the Southeast and beyond. Whether you’re a prospect, client, or team member, we know you have goals you want to reach. We’ll help you get there
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