Key Responsibilities
- Savings Strategy & Roadmap:
- Develop a strategy for business and retail deposits with ExCo, the Product team and key third parties, e.g. Newcastle Strategic Solutions (NSSL).
- Collaborate with Treasury and Product teams to identify new product and channel opportunities.
- Provide insights into customer needs, market trends, and competitor analysis to shape strategy.
- Third Party Supplier Management:
- Manage the relationship with NSSL, covering all savings operations.
- Optimise operational processes for efficiency, accuracy, and customer satisfaction.
- Oversee operations on deposit aggregator platforms, ensuring smooth product launches and competitive positioning.
- Conduct annual supplier reviews and manage change requests, ensuring timely delivery.
- Service and Operational Excellence:
- Ensure NSSL provides exceptional service, monitoring SLAs and quality standards.
- Resolve customer complaints and escalate issues to improve satisfaction.
- Analyse data to identify trends and drive process improvements.
- Additional Responsibilities:
- Manage rate changes, product launches, and removals, ensuring accurate documentation.
- Monitor risks and develop mitigation strategies for deposit products.
- Stay updated on industry regulations to ensure compliance.
- Generate reports on performance, metrics, and KPIs for stakeholders.
- Collaborate with internal teams for smooth execution of initiatives.
- Conduct post-implementation reviews to drive continuous improvement.
Required Qualifications
- 3+ years of experience in deposit operations management, within the banking industry.
- Understanding of the business and retail savings markets, including different product types, customer needs, competitors, etc.
- Experience in managing third-party relationships.
- Strong knowledge of banking regulations and compliance related to deposit products.
- Proficiency in data analysis tools, and Microsoft Office Suite.
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What We Do
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range of award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us. 🌟 Rated ‘Excellent’ on Trustpilot 🌟 Rated 4.88/5 on Smart Money People 🌟 Rated 4.6/5 on Google 🏆‘Commended’ for the Best Business Variable Rate Deposit Account Provider at the 2024 Business Moneyfacts Awards 🥇Winner of the Best Monthly Interest Savings Provider at the 2024 Moneynet Personal Finance Awards
