The opportunity
We have an opportunity for a Savings Administration Team Leader to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. We pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
You will play an important role where you will provide a customer centric approach to operational processes, with the drive to provide a top-tier service to our Savings customers.
You will line manage, lead, coach and guide the Savings Administration team and you will also be responsible for the allocation of resources to ensure there is optimum coverage for administration processes, as well as regulatory process oversight and monitoring the effectiveness of administration tasks. You will demonstrate a high level of professionalism whilst adhering to good industry practice and compliance to regulations. Key accountabilities will include:
- Lead and manage the administration team, including resource planning, task allocation, and performance monitoring
- Identify training needs and implement relevant programs
- Ensure effective communication, record-keeping, and compliance with regulations
- Handle escalated inquiries and oversee third-party processes and supplier management
- Coordinate stakeholder communications and support overall company objectives
This role is based in our Basingstoke office and is full time, Monday to Friday, 09:00 to 17:30. Please note we do offer some hybrid working which will be discussed during the interview process.
What we are looking for in you…
What is important to us is that you have experience in leading and line managing the daily running of an administration team, including effective resource planning, forecasting and work allocation. You will ensure that relevant communications, procedures, records and data are updated and recorded accordingly.
What is equally important is that you have demonstrable experience reviewing and identifying training needs as well as ensuring the team adhere to data protection regulations, compliance in business practices and actively promote FCA regulation (such as TCF). You will obtain and develop up to date knowledge of industry developments and regulations as well as working with stakeholders on the delivery of key client communications and support other business areas in meeting company objectives.
What’s in it for you…
As well as a competitive salary, we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to TELUS Health EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).
Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!
Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.
We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact
Check out our careers page:
Similar Jobs
What We Do
Traditional financial service providers are often burdened with costly overheads including expensive branch networks, inflexible technology and huge armies of people. At Castle Trust Bank, we keep our overheads to a minimum and we use savings proceeds to fund our lending solutions.
In the past, we offered investment products to our customers which proved very popular. As a bank, we now offer savings accounts, giving our customers the added benefit of FSCS protection for their deposits. Our history means that we have a strong understanding of what our customers need and have built our savings range with those customers and their needs front of mind.
In a complex world, we strive for openness and clarity. We place the highest importance on treating our customers fairly not just because it's the right thing to do but because we know that the trust of our customers is crucial to our future success.
We recognise that for many mortgage customers, traditional solutions don't cut the mustard. These customers can often have high quality assets but unconventional income and so find it difficult to borrow at reasonable rates and on sensible terms.
What experienced buy to let investors need is lending with imagination. They need a lender that recognises cash flow and net worth are not the same thing. They need a lender that is flexible in their approach and makes considered, logical decisions. Castle Trust Bank is that lender.
We also offer point of sale finance through our Omni Capital Retail Finance arm. Partnering with retailers nationwide, we support their business by offering finance plans to their customers. OmniPort technology gives retailers paperless credit approval which fits seamlessly with their sales processes and customers can use our dedicated customer portal to keep up to date with their loans
