Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
Responsibilities:
As a Saturday Assistant, you will collaborate with our outstanding Knight Frank team to deliver exceptional support to our clients within the office, remotely and occasionally conduct property viewings. This role involves supporting the negotiators and viewing team with administrative tasks, including diary management, coordinating the days activities and liaising with clients. You will be responsible for answering telephone calls, liaising with clients, the Saturday team, registering clients, discussing property details, and providing exceptional customer service, all while demonstrating strong insights into the local area. Representing our global firm, you will employ a personalised approach to ensure our customers enjoy a positive, valuable, and seamless experience throughout the viewing process.
In addition to the above, you will:
- Serve as an ambassador for the office, creating a positive first impression as the first point of contact
- Provide comprehensive and detailed feedback on any interactions that occurred during the day
- Identify clients’ needs and generate viewings and referrals
- Communicate effectively to ensure that sales are managed efficiently and professionally
- Build and maintain goodwill, confidentiality, and trust with both prospective and existing clients, fostering the professional image of the partnership
- Confidently share local knowledge with the office and clients
- Enhance knowledge of Knight Frank services to cross-sell to potential purchasers
- Have the opportunity to conduct viewings for the office during the week
- Attend mandatory training to support this role
Qualifications/Education Required:
- Previous work experience in a client-facing role
Particular Aptitudes/Skills Required:
- Highly driven and enthusiastic individual with a strong work ethic and a passion for success
- Excellent local knowledge
- Good understanding of the sales process
- Ability to confidently show prospective buyers around a property
- Ability to proactively generate viewings
- Administration experience
- Excellent communication skills
- Car owner with a full, clean licence
- Regular availability
- Comprehensive knowledge of Microsoft applications
- Advanced IT skills
Hours:
Saturdays from 9am to 2pm
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Top Skills
What We Do
At Knight Frank, we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property, in all key markets. We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential. Operating in locations where our clients need us to be, we provide a worldwide service that’s locally expert and globally connected. Inspired teams naturally provide excellent and dedicated client service. Therefore, we’ve created a workplace where opinions are respected, where everyone is invited to contribute to the success of our business and where they’re rewarded for excellence. The result is that our people are more motivated, ensuring your experience with us is the best that it can be. At Knight Frank, we value our vibrant online community and appreciate your active participation on our social channels. We strive to maintain a safe, respectful, and inclusive environment for all users. Please adhere to the following guidelines to ensure a positive experience for everyone: - We encourage and welcome your comments and feedback, however, they should be shared in a constructive, respectful manner. - We reserve the right to reject or remove comments that are not in keeping with our policy and to block or ban users/followers who violate this policy. - Please treat each other with courtesy and respect. Hate speech, discrimination, or offensive content of any kind will not be tolerated. Our moderators reserve the right to remove any content and any user who violates these guidelines that are intended to maintain a welcoming and respectful community. Thank you for being a valued member of the Knight Frank community.
