SATCOM Network Support Specialist at Scott AFB.
POSITION SUMMARY:
This position supports the Defense Information Systems Agency (DISA) Enterprise SATCOM Gateway Services (ESGS), providing 24/7/365 technical and operational support to tactical customers accessing DoD Gateway facilities. Personnel shall provide support to an extremely complex IP-Based SATCOM network. Candidate will be "mission essential" and able to support rotating 12, 10, or 8hr shifts based upon the requirement and resources available.
PRIMARY RESPONSIBILITIES:
- Perform IP network support to include configuration of switches, routers, firewalls and voice equipment.
- Perform IP satellite modem support to include configuration and issue of option/boot files.
- Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Remotely access and de-access customers into the IP/SATCOM networks.
- Verify equipment is operating in the baseline configuration and react to alarms as necessary.
- Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
- Utilize ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our client's Baseband, IF, and RF Communications.
REQUIRED QUALIFICATIONS:
- High School diploma and 2-4 yrs. of relevant experience.
- Be able to communicate effectively and clearly both orally and in written form.
- Must possess DoD 8570, IAT Level II (SEC+ or equivalent) Certification.
- Minimum Secret clearance.
DESIRED QUALIFICATIONS:
- Moderate level IP/Networking experience including hands-on configuration of routers, switches, firewalls and IP Modems.
- Moderate level knowledge of voice over Internet Protocol (VoIP) gateways, call managers, performance enhancing proxies (PEP), and telephony systems.
- Moderate understanding and experience with the operation/configuration of MILSATCOM encryption devices.
- Moderate understanding and experience in the implementation and delivery of DISN services (VoIP, VoSIP, VTC, NIPR, SIPR).
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Utilization of SAA/GAAs as source documentation for network configuration.
- Ability to manage IP over SATCOM networks using iDirect or equivalent FM-TDMA hubs.
- CCNA/CCNP.
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What We Do
Gray Tier Technolgies is a privately held company providing full cyclic cybersecurity services and products. Gray Tier is headquartered in Alexandria, VA with offices in Orlando, FL and Denver Co. Our vision is to be the premier security services and solutions provider for our Enterprise, Government, and military customers. To prepare our customers to defend their systems against global cyber threats. By leveraging our many years of defending mission-critical systems for the US military we are here to help you safeguard your corporate data from attackers. Gray Tier’s experts use techniques and tactics from world-wide cyber threats to provide a realistic evaluation of your network defenses against today’s adversaries.
