Job Description:
This job is based in Satair, if you want to know more about our business, please click here to find out more.
Job Objectives
- Drive and coordinate Major Incidents to ensure that we inform our colleagues (internally/externally) and get the Major Incident at hand resolved
- Support local and global IT Incidents and Service Requests
- Assist our colleagues in Infrastructure & Operations on tasks where hands are needed
- Provide IT technical support to users including installation, configuration, maintenance and troubleshooting.
- Manage equipment RFQ and procurement, ensure asset management is done according to our processes
- Manage inventory and IT assets
- Pick up, resolve, update, close incidents and service requests tickets.
- Support IT problem management and Change Requests.
- Ensure that IAM (Identity and Access Management) activities are done with proper attention and care
- Capture and share knowledge through written Knowledge Article
- Work closely with the different Service Desks within the organization of Airbus
- Provide familiarization training to business users in regards to IT tools, devices and services.
- Contribute to constantly improving service delivery, processes and procedures workflow.
Job Responsibilities
Ensure that users get technical problems resolved as soon as possible
Ensure that users are running on a stable and supported PC environment
Ensure that Satair has a stable and updated user platform that fits the overall business requirements
Manage client software composition and version through official tools
Monitor automatic jobs and resolve or escalate any issues
Monitor hardware and interfaces to external parties
Manage software and ensure that Satair has paid for all licenses in use
Manage printer setup and other peripheral equipment and support it
Manage PC security and access control including security on portable PCs, virus check, disk encryption etc.
Ensure procurement of IT equipment
Keep hardware and software register updated
Ensure management of PC pool and other lending equipment
Actively participate in regional activities identified and described by central IT
Ensure availability in the 24/7 IT Support
Other duties as assigned
Secondary Responsibilities
Participate in troubleshooting and solving issues on the central IS/IT solution
Assist staff with advice and guidance in the use of the Satair’s systems
Prepare and create documentation for Satair systems
Participate in the technical documentation of Satair’s IT set-up and operational procedures
Participate and contribute in IT projects
Participate in improving the service to the organization
Participate with input to improve the stability of the IT solution
Raising Problem Tickets for investigation
Job Requirements
Bachelor's Degree or 1+ years experience within IT Support
ITIL Foundation certified
Broad understanding of IT (hardware, software, network, communication)
Familiar with network topics such as DHCP (Dynamic Host Configuration Protocol), and DNS (Domain Name System)
Experience in printer troubleshooting and print management
Experience with IT Asset Life Cycle Management (CMDB - Configuration Management Database)
Experience with writing documentation, as this experience will be required when writing knowledge articles.
Familiar with Microsoft Active Directory
Familiar with usage of a IT Service Management (ITSM) tool
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair Pte LtdContract Type:
PermanentExperience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Bachelor's degree or at least 1 year of IT support experience
- ITIL Foundation certification
- Broad understanding of IT hardware, software, networks, and communications
- Familiarity with DHCP and DNS
- Printer troubleshooting and print management experience
- IT asset lifecycle management experience, including CMDB
- Experience writing technical documentation and knowledge articles
- Familiarity with Microsoft Active Directory
- Familiarity with an IT service management tool
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
