Job Description:
This job is based in Satair, if you want to know more about our business, please click here to find out more.
Job Objectives
Focal point for the ASPAC customers for material order related actions in the Material, Logistics and Suppliers organization.
Provide reliable world class customer support and handling of aircraft spare parts requirements, for SATAIR’s customers, in accordance with SATAIR’s values, processes, goals, and strategies.
Hear customer voice and drive customer satisfaction by providing high quality responses to all customer related requests for spare parts and related services.
Continuous contribution to greater efficiency related to this position.
Primary Responsibilities
Participate in and contribute to a high performing Customer Resolution ServicesTeam
Participate in and contribute to a high performing cross functional Customer Account Support Team
Responsible and proactive management of the customer specific open order book
Build and maintain strong customer satisfaction through industry leading quick response times as well as qualified responses to all customer requests and inquiries
Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, claims and orders in accordance with our KPI’s
Maintenance of customer records
Support organisation in securing on-time material delivery to meet customer expectations
Positively participate in the promotion of cross and up-selling strategies towards growth accounts
Train and Support our customers in using our e-commerce platforms (SATAIR Market/Airbus Spares Portal)
Strong engagement in implementation of digital solutions and involvement in trouble shooting from customer & system user perspective.
Participate in back-up arrangements in support of absence by other Customer Resolution Specialists
Secondary Responsibilities
Participate in external key customer meetings as per agreement with the Manager
Participate in customer coordination meetings/open order book meetings as per agreement with the Manager
Participate in periodic functional and cross-functional activities (eg.. projects, meetings etc) as per agreement with the Manager
Maintenance and development of the customer service quality level
Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance
In addition to an assigned portfolio of customers, which may change, assist other account teams and regions as workload and work distribution priorities demand proactively and as per agreement with Manager.
Job Requirements
Diploma with 2 or more years' of customer service experience within a similar sized organisation
PC literacy including word processing, spreadsheets and databases, is essential.
Experience working with SAP and Freshdesk is an advantage.
Candidates with basic shipping and/or aviation knowledge is an advantage.
Proactive, customer oriented attitude and working style for both internal and external customers.
Proactively take initiatives to ensure customer satisfaction.
Ability to understand your customers to develop and propose creative solutions to issues.
Attention to detail.
Ability and willingness to work under pressure in a fast-paced environment.
Good dispute resolution skills.
Service minded, structured, flexible and cooperative.
Superior communication skills
Intercultural understanding.
Analytical skills
Ready for changes
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair Pte LtdContract Type:
PermanentExperience Level:
ProfessionalJob Family:
Material Support & servicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Diploma with 2 or more years' customer service experience within a similar sized organisation
- PC literacy including word processing, spreadsheets and databases
- Experience working with SAP
- Experience working with Freshdesk
- Candidates with basic shipping and/or aviation knowledge
- Proactive, customer oriented attitude and working style
- Ability to understand customers and propose creative solutions
- Attention to detail
- Ability and willingness to work under pressure in a fast-paced environment
- Good dispute resolution skills
- Service minded, structured, flexible and cooperative
- Superior communication skills
- Intercultural understanding
- Analytical skills
- Ready for changes
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
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