Satair - Account Manager (USM)

Job Description:

Job Objectives

• Analyze, predict and secure customer leads for potential sales opportunities through building strong customer relationships to grow sales for used parts material to achieve global targets while abiding by the standard operating procedures.

• Proactive management of the customer-specific RFQ follow up and open orders for timely response and tight follow-up on its delivery. 

• Continue developing V.A.S. market position and its branding

• Ensure management is kept informed about any divergence from agreed budgets and plans including mitigation plan.

• Maintain the customer relationship and to ensure highest possible level of customer satisfaction

• Provide market feedback to relevant functions and Management (both positive and proposed areas of improvement)

• Contribute actively in strategy development & implementation, and support the execution on regional business development plans and/or regional roadmaps where relevant

• Account ownership responsibility involving sales and relationships

• Achieve defined KPI’s to hit sales targets and make decisions to ensure in-time used material delivery to meet customer expectations.

• Drive efforts to meet goals and success criteria for business development and marketing tasks in assigned market area

• Seek out relevant opportunities and market the company’s products, concepts and services within assigned market area

Secondary Responsibilities

• Manage the purchase of parts, stock inventory, and sales pricing in accordance with the division’s SOP and Work Instructions.

• Provide AOG support as needed and manage online sales platforms for the Asia region.

• Represent the company as an ambassador at relevant events, trade shows, and seminars.

• Be the point of escalation for the customers by ensuring full support for their used part orders issues. This includes the internal management of orders, addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in used parts ordering activities.  

• Maintain accurate customer data records and perform other duties as assigned from time to time by the Company

• Foster organizational and personal learning and development.

• Support improvement of overall solution sales process.

• Proactively gain knowledge of products, competitors, political and inter-cultural conditions in assigned market area

• Aim to achieve the targeted sales revenue by contributing to business goals, objectives and KPIs.

• Performs technical research

• Achieve >98% timely responses on processing of all RFQs and sales orders.

• Processes repairable stock items to be sold in accordance to aviation regulatory standards, i.e. tagging FAA JAA facility.

• To analyze, create and execute on customer requirements and RFQ’s, create proposals, quote prices and negotiate pricing within company pricing guidelines

• Monitoring Sales and repair orders and all other open service request.

• To seek out, implement and develop sales 

• Meeting sales targets as assigned

Job Requirements

• College or University graduate, or equivalent experience
• USM Aerospace industry Experience
• Fluent in English, both orally and written
• Inter-cultural understanding
• Thorough knowledge of the Illustrated Parts Catalog
• Ability to handle various types of projects simultaneously
• Knowledge of Google Suite & Microsoft 365 Shipping knowledge, including INCO terms (also including knowledge of transportation of dangerous goods), export control and ITAR

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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