SAP User Access and Procurement Expert

JOB PURPOSE

The SAP User Access and Procurement Expert is responsible for operation, support and continuous improvement of SAP User Access and Material management especially from the procurement/purchasing perspective. He/she will be in daily touch with business key users to ensure good delivery of IT service and their satisfaction. He/she should work closely with them and propose system and process improvements. He/she must also follow up business requirements from company service desk, define and manage delivery of corrective actions and acceptance from business. He/she will oversee delivering small projects (changes) to business users including training and documentation.

The SAP User Access and Procurement Expert is participating on business/IT projects providing support for part of scope related to his/her domain of expertise and inputs for project deliverables. He/she would be also responsible for management of partial project delivery or whole small project (change implementation). He/she will co-operate on interesting SAP projects with international teams.

KEY RESULTS/ACCOUNTABILITIES

1. Operational Excellence

• Contribute to and communicate the operations and maintenance of SAP systems especially in UAM, GRC and MM area/modules.
• Follow the IT security and quality processes
• Analyze and map clients’ business requirements, processes and objectives.
• Providing functional expertise, guidance, presentation, and instruction on SAP products to clients.
• Develop necessary product modifications to satisfy clients’ needs.
• Provide specialized system knowledge to allow system or process improvements
• Take responsibility for the technical solution of incidents in area of expertise, reacting quickly to limit impacts and resolve the issue.
• Liaising with other IT teams on bug fixes and solution enhancements
• Prioritize individual incidents or change requests and ensuring the delivery of solutions in line with the operational level agreements to deadlines and quality standards
• Defining and documenting of operation procedures, new functionality and scope of development or customizing
• The delivery of documentation to agreed standards, on time and error free
• Ensure the user authorizations and roles are well maintained in respective area

2.   Customer Relationship

• Providing technical advice and troubleshooting for UAM, GRC and MM area/modules
• Cross-training and presentations for colleagues and business key users
• Delivering user guides and support documentation to business key users
• Ensuring customer satisfaction with SAP solution and proposing enhancements based on customer requirements
• Plan IT deliveries based on customer needs

3.  Project Contribution

• Working in a small group providing primarily technical and limited business support for project team
• Preparing data for project teams based close co-operation with business key users
• Coordinate small project activities and deliveries in UAM, GRC and MM area/modules

SKILLS, EXPERIENCE AND KNOWLEDGE REQUIREMENTS

• Practical experience with SAP ERP and SAP GRC and with customizing SAP MM and/or SAP GRC is an advantage.
• Experience with other SAP modules is an advantage.
• Experience with programming and/or database languages is an advantage.
• Good knowledge of technologies and business processes used in specific domain or desire to learn.
• Experience dealing with users and/or clients from both a business and technical perspective is beneficial.
• Experience with SAP projects is beneficial.
• Good written and verbal communication skills and ability to listen and cooperate with other people.
• Good organizational skills.
• Ability to work on his/her own initiative and within a team environment.
• Ability to investigate and analyze problems and propose solutions.
• A practical, methodical and structured approach to work.
• English language on at least upper-intermediate level.

Our Recruitment Process: 

To be considered for this role, please apply in our Applicant tracking system and refrain from sending your CV via email. Upon the completion of sourcing (CV collection) period, all received application will be reviewed by our Recruitment experts and evaluated against the needs of the open role. Successful candidates will be contacted by our Recruiting experts for an initial screening interview during which further details about the selection process will be shared. Successful candidates will progress to interviews with line managers, while not selected candidates will be informed in a written form as soon as possible. 
 
Diversity is a fact. Inclusion is an act @Zentiva  
 
At Zentiva, we are a team of 5000 unique talents bonded together by our purpose to provide health and well-being for all generations. We strive daily to create a work culture where everyone feels appreciated, can be their true selves, and contribute to the best of their ability. Seeking for a balanced team across the company, we welcome applications from all qualified candidates with various educational and industry experiences, cultural or ethnical backgrounds, and different life experiences or abilities, regardless of their religious or philosophical beliefs or whomever they choose to love. 

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