Location: Remote | LATAM
Employment Type: Full-Time
We are looking for an experienced SAP IS-U Billing Functional Consultant II to support, configure, and optimize SAP IS-U Billing solutions for utility clients. In this role, you’ll partner with business stakeholders and technical teams to analyze requirements, troubleshoot production issues, implement enhancements, and support end-to-end meter-to-cash processes.
This position combines project-based enhancement work with ongoing application support, helping ensure reliable, efficient, and scalable billing operations for enterprise utility environments.
What You’ll DoCollaborate with business stakeholders to gather, document, and analyze business requirements for SAP IS-U Billing enhancements and projects.
Configure, maintain, and support SAP IS-U Billing to meet evolving business needs.
Configure and support key billing functions, including:
Rates and operand configuration
Billing schemas
Bill corrections
Budget billing
Invoicing
Bill print forms
Participate throughout the full enhancement lifecycle, including requirements gathering, documentation, testing, training, deployment, and post-production support.
Analyze, troubleshoot, and resolve production issues affecting billing operations.
Develop functional specifications and collaborate with technical teams to deliver effective solutions.
Maintain functional documentation, process flows, and user guides.
Support data integrity, reporting, and compliance initiatives.
Perform root cause analysis for billing issues and recommend long-term improvements.
Execute and support testing activities for releases, upgrades, and production deployments.
Collaborate with cross-functional teams supporting SAP FI-CA, Device Management, and Customer Service.
Support service requests, defect resolution, and minor system enhancements.
Ensure compliance with service-level agreements (SLAs) and operational support procedures.
Participate in an on-call support rotation as needed.
Stay current with SAP Utilities best practices, product updates, and emerging technologies.
3–5 years of functional experience with SAP IS-U Billing.
Hands-on experience configuring SAP IS-U Billing.
Strong knowledge of:
Rate configuration
Bill print
Billing exception analysis
Understanding of utility meter-to-cash business processes.
Experience supporting production environments and resolving billing-related issues.
Strong business requirements gathering and functional documentation skills.
Ability to evaluate impacts across Billing, FI-CA, Customer Service, and related SAP IS-U modules.
Excellent communication skills with both technical and business stakeholders.
Experience with SAP FI-CA.
Exposure to SAP Device Management.
SAP S/4HANA Utilities experience.
Experience working within an Application Management Services (AMS) or Managed Services environment.
Experience using Jira.
Previous experience within the utilities industry.
Analytical – You enjoy solving complex business and system challenges.
Business-Oriented – You understand how technology enables operational success.
Collaborative – You communicate effectively and build strong partnerships across technical and business teams.
Detail-Oriented – You produce accurate configurations, documentation, and testing results.
Proactive – You identify opportunities for improvement and take ownership of solutions.
Adaptable – You thrive in dynamic environments and embrace continuous learning.
Competitive Salary: Earn a USD salary that matches your skills and experience.
Paid Time Off: We value work-life balance, offering PTO so you can recharge.
Health Insurance Subsidy: Your health matters, and we help with a subsidy to cover your care.
Salary Reviews every year!
Paid Training and Certifications
Ready to put your puzzle-solving skills to the test? Join our team today!
Want to learn more about us?
LinkedIn: Puzzle
Instagram: @puzzle.tech_
Skills Required
- 3-5 years of functional experience with SAP IS-U Billing.
- Hands-on experience configuring SAP IS-U Billing.
- Strong knowledge of rate configuration.
- Strong knowledge of bill print.
- Strong knowledge of billing exception analysis.
- Understanding of utility meter-to-cash business processes.
- Experience supporting production environments and resolving billing-related issues.
- Strong business requirements gathering and functional documentation skills.
- Ability to evaluate impacts across Billing, FI-CA, Customer Service, and related SAP IS-U modules.
- Excellent communication skills with both technical and business stakeholders.
- Experience with SAP FI-CA.
- Exposure to SAP Device Management.
- SAP S/4HANA Utilities experience.
- Experience working within an Application Management Services (AMS) or Managed Services environment.
- Experience using Jira.
- Previous experience within the utilities industry.
What We Do
Puzzle Consulting Services is a software consulting firm that helps industry-leading customers achieve supply chain and business success. The company provides professional services including the implementation of the Bright Suite of solutions for warehouse, order, sourcing, and inventory management. They serve a variety of sectors, including consumer goods, food and beverage, third-party logistics, transportation, and shipping.
