Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.
We have an immediate need for a expert level Senior SAP SCM Consultant. The role is full time & fully remote, but the candidate must be based in the USA. Must have excellent customer focus and communication, friendly interaction and passion to help customers. Occasional after hours, weekends and holidays support for urgent customer issues
Responsibilities
- Provide remote-based SAP 4th level support for our global customers in various industries
- Resolve complicated SAP SCM and MM related issues requiring expert level supply chain business process, configuration and functional skills
- Develop strong support-based relationships with our clients, with excellent customer focus and communication, and friendly interaction
- Continuously drive customer satisfaction by tracking issues from start to closure
- Ability to troubleshoot customer issues remotely with extensive SAP experience and good analytic skills
Requirements - must have
- 18+ years of SAP SCM, MM and WM implementation and support experience
- Expert in Procure to Pay (P2P) and general logistics business processes
- Integration experience with Vendor Invoice Management (VIM)
- Deep understanding of EWM (Extended Warehouse Management)
- Functional Awareness – understanding of SAP business processes flows and master data
- Senior consultancy experience
- Ability to work remotely within a close regional and global team environment
- A proactive approach to learning and adapting new skills as required
Requirements - nice to have
- Other SAP Logistics modules ex. PP, PP-PI, SD, TM, etc.
- SAP APO (Advanced Planner and Optimizer)
- SAP MEI (Manufacturing Execution Integration) and Manufacturing Execution Systems (MES)
- SAP ABAP debugging
We are committed to fair and equitable compensation practices. As such, compensation will ultimately be in line with the labor market data, and the location in which the position is filled. Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate, and alignment with labor market data and geographic location.
For California based applicants, see our CCPA policy here - Privacy Policy
Top Skills
What We Do
Spinnaker is the premier global provider of on-premise and cloud-based enterprise software support services. Mid-size to Fortune 100 global enterprises and public sector organizations that run Oracle, SAP, and Salesforce software turn to us for third-party support, managed services, and/or consulting services. Our exacting standards, proven processes, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. The type of services we provide for our customers are critical to their successful operation. We monitor, maintain, enhance, and secure their software through changing business conditions to ensure it is always operating at peak performance. In 2021, we announced Ultimate support Guarantee, our commitment to delivering a high-quality support experience to our customers and the first and only such Guarantee in the market. We embrace and resolve complex challenges that others in our industry shy away from – and we always do it at a fair price
