SAP/SOP Writer - Contract

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Job Description:

Job title:

SAP/SOP Writer – Contract

Location:

Remote – East Coast

Reports to:

Director of Operations - HAC

Summary of the position:

The SAP SOP Writer is responsible for developing, standardizing, and maintaining Standard Operating Procedures (SOPs) related to Business workflows used across the Air Compressor business — including service, parts, manufacturing, logistics, and finance. This role partners with subject-matter experts in Service Centers, Distribution, Manufacturing Plants, Field Service, and corporate functions to translate real-world operational processes into clear, accurate, and compliant documentation used by employees across the organization.

Duties and responsibilities:

Develop and maintain SOPs and work instructions for SAP and other business platform processes specific to:

• Service orders and service contracts

• Parts and inventory management

• Work orders and manufacturing execution

• Sales, delivery, and invoicing

• Warranty, RMA, and customer claims

• Interview SMEs across Service, Operations, Supply Chain, and Finance to obtain accurate process details

• Translate SAP transactions and configuration steps into easy-to-follow instructions for end users

• Ensure SOPs comply with internal audit, ISO,SOX controls, quality standards, and change control rules

• Maintain document version control and manage approvals through the controlled document system

• Update documentation to reflect Business platform enhancements, rollouts, or process changes

• Support onboarding and training efforts with documentation for new hires and new releases

• Partner with quality and compliance to prepare for internal/external audits

• Some travel required within the US.

Education:

• High School Diploma Required

• 2 - 5+ years’ experience writing SOPs, work instructions, or policy documentation in an industrial, manufacturing, or service environment

• Experience supporting SAP in one or more modules (SD, MM, PM, PP, FI/CO, CS)

• Familiarity with service center workflows, parts logistics, warranty processes, or manufacturing operations

• Strong technical writing and plain-language editing skills

• Experience working with controlled document systems

Professional Experience:

• Develop and maintain SOPs and work instructions for SAP and other business platform processes specific to:

• Service orders and service contracts

• Parts and inventory management

• Work orders and manufacturing execution

• Sales, delivery, and invoicing

• Warranty, RMA, and customer claims

• Translate SAP transactions and configuration steps into easy-to-follow instructions for end users

• Ensure SOPs comply with internal audit, and quality standards.

• Maintain document version control and manage approvals through the controlled document system

• Update documentation to reflect SAP enhancements, rollouts, or process changes

• Support onboarding and training efforts with documentation for new hires and new releases

• Partner with quality and compliance to prepare for internal/external audits

Key Behaviors:

• Technical writing expertise

• SAP process literacy

• Document control discipline

• High attention to detail and accuracy

Direct reports:

The successful candidate is responsible for complying with Hitachi Global Air Power US Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power US is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.