E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs
Job DescriptionRoles & Responsibilities
• Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting)
• Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients
Technical/Functional Skills
• Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for following areas
o Incident Management (IT Service Management)
o Change Request Management (ChaRM)
o Managing Solution Manager Projects and Blueprint
o Integration with ARIS
• Strong knowledge of various Solution Manager Features
• In depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager
• Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.
• Knowledge of SAP CRM Service Module is an added advantage.
• Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations
• Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities
• Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
• Extensive experience in Onsite-Offshore working model.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation and 2 support projects as Solution Manager Functional SME
- Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations
- In-depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager
- Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS
- Experience with all aspects of Solution Manager implementation including requirements gathering, future state design, testing, and post-implementation support
- Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
- Extensive experience in an onsite-offshore working model (handover/takeover, off-hours activity tracking, offshore reporting)
- Knowledge of SAP CRM Service Module
What We Do
EPRO Services, Inc. is a leading provider of superior waterproofing and contaminant protection systems designed to keep building structures dry and safe. Founded in 1993, the company specializes in building envelope protection, offering a comprehensive range of solutions including vapor intrusion mitigation, air barrier systems, and leak repair services for a variety of site conditions across the United States and Canada.
