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We have been retained for providing recruiting assistance, for direct hires, by one of the world-leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value.
Job DescriptionJob Title :SAP Solution Manager Functional Consultant
Location: Stamford, CT
Length: Full Time/Permanent
Required Skill:
• Strong functional knowledge of SAP Solution Manager with at least 1 end-to-end implementation project and 2 support projects as a Solution Manager Functional SME for following areas
• Incident Management (IT Service Management)
• Change Request Management (ChaRM)
• Managing Solution Manager Projects and Blueprint
• Integration with ARIS
• Strong knowledge of various Solution Manager Features
• In depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager
• Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management, integration with HP-ALM and ARIS.
• Knowledge of SAP CRM Service Module is an added advantage.
• Experience as the Solution Manager Functional SME in at least 2 Incident Management implementations
• Experience with all aspects of Solution Manager implementation including, but not limited to, gathering requirements, designing the future state operations solution, as well as supporting testing and post implementation activities
• Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
• Extensive experience in Onsite-Offshore working model.
• Involve in Onsite-Offshore coordination activities (handover-takeover, off business hour activity tracking, offshore reporting)
• Provide Solution Manager support to SAP implementation as well as support teams and internal customers/clients
• Generic Managerial Skills
• Good Analytical Skills
• Good Written & Oral communication
• Good presentation skills
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- Strong functional knowledge of SAP Solution Manager
- At least 1 end-to-end Solution Manager implementation project and 2 support projects as a Solution Manager Functional SME
- Experience as Solution Manager Functional SME in at least 2 Incident Management implementations
- In-depth configuration expertise of Incident Management process and IT Service Management features in Solution Manager
- Configuration knowledge of Change Management process (ChaRM), Project Management, Quality Gate Management
- Integration experience with ARIS
- Integration experience with HP-ALM
- Experience with all aspects of Solution Manager implementation including requirements gathering, design, testing support, and post-implementation activities
- Experience with gap analysis and strategic roadmap/blueprint development for Solution Manager
- Extensive experience in Onsite-Offshore working model and coordination (handover/takeover, off-hours tracking, offshore reporting)
- Provide Solution Manager support to SAP implementation and support teams and internal customers
- Generic managerial skills, good analytical skills, written and oral communication, and presentation skills
- Knowledge of SAP CRM Service Module
What We Do
EPRO Services, Inc. is a leading provider of superior waterproofing and contaminant protection systems designed to keep building structures dry and safe. Founded in 1993, the company specializes in building envelope protection, offering a comprehensive range of solutions including vapor intrusion mitigation, air barrier systems, and leak repair services for a variety of site conditions across the United States and Canada.
