Navixus | Tech Mahindra

SAP SD CRM

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Bengaluru, Bengaluru Urban, Karnataka, IND

Hybrid

Senior level

Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI

Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.

The Role

Senior SAP SD & CRM consultant responsible for SD/CRM configuration, production support (L2/L3), Order-to-Cash processes, pricing and variant configuration, incident resolution, root cause analysis, and coordinating enhancements with ABAP using BAPIs/BADIs/User Exits.

Summary Generated by Built In

Job Summary
SAP SD & CRM Consultant (7-10 years of experience)

Minimum 6-7 years of experience in SAP Sales & Distribution (SD) and SAP CRM with strong production support background.
Hands-on expertise in Order-to-Cash (OTC) processes including sales order processing, pricing, billing, and credit management.
Minimum 1 end-to-end implementation in SAP SD/CRM along with extensive support experience.
Handle production support activities including incident resolution, root cause analysis, and continuous improvement
Strong experience in SAP SD configuration, customization, and CRM functionalities (Opportunity, Quotation, Sales Orders).
Good exposure to Variant Configuration (VC) and pricing.
Provide L2/L3 production support, incident management, root cause analysis, and SLA adherence
Customize SD/CRM modules to meet evolving business requirements.
Configure CRM functionalities such as:
- Opportunity management / Quotation processing /Sales order lifecycle

Pricing & Variant Configuration : Strong expertise in:

Sales order pricing configuration
Pricing flow from Sales Order ? Delivery Note ? Commercial Invoice
Experience in Variant Configuration (VC) pricing and advanced pricing techniques.

Enhancements & Development Coordination

Work on enhancements using:
- User Exits , BAPIs and BADIs (if applicable)
Prepare Functional Specifications (FS) and collaborate closely with ABAP teams for developments and enhancements.

Skills Required

6-7+ years experience in SAP Sales & Distribution (SD) and SAP CRM with production support background
Hands-on expertise in Order-to-Cash processes including sales order processing, pricing, billing, and credit management
Minimum 1 end-to-end implementation in SAP SD/CRM plus extensive support experience
Experience providing L2/L3 production support, incident management, root cause analysis, and SLA adherence
Strong experience in SAP SD configuration, customization, and CRM functionalities (Opportunity, Quotation, Sales Orders)
Exposure to Variant Configuration (VC) and advanced pricing techniques
Sales order pricing configuration and understanding of pricing flow (Sales Order -> Delivery Note -> Commercial Invoice)
Experience working on enhancements using User Exits, BAPIs and BADIs
Ability to prepare Functional Specifications and collaborate with ABAP development teams

What the Team is Saying

Navixus | Tech Mahindra Compensation & Benefits Highlights

Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.

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The Company

Englewood, CO

830 Employees

Year Founded: 2009

What We Do

At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.