SAP S/4HANA Systems Analyst III

Description

TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 140+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

If you’re ready to help shape the future of enterprise storage, we’d love to connect.

Position Overview: We are seeking a highly skilled and collaborative SAP S/4HANA Systems Analyst to serve as our primary internal expert and Subject Matter Expert (SME) as we execute our enterprise transformation from SAP Business ByDesign to SAP S/4HANA. This role requires extensive, hands-on experience with SAP S/4HANA Cloud, Public Edition, and a proven track record of training end users on it.

In this role, you will serve as the go-to functional authority bridging platform capabilities with daily business operations. You will bring hands-on expertise across both Finance (FI/CO) and Operations (MM, SD, PP/WM) modules. Beyond system configuration and administration, you will take full ownership as the internal SME to document business workflows, establish standard operating procedures (SOPs), develop training materials, and conduct practical, role-based training for our internal teams, walk team members through complex processes, troubleshoot day-to-day issues, and build organizational fluency in S/4HANA.

This is an in-office role (5 days M-F) in our Makati office. The hours for this position are 4:00 am - 1:00 pm PHT

Base Pay Range
The base pay range of this position is ₱169,000 to  ₱193,000 per month. In addition to base salary, this position is eligible to participate in the Company’s bonus program with a target bonus opportunity of 10% of base salary, subject to the achievement of individual and Company performance objectives and the terms of the applicable Company bonus plan. 

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. 

TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options. Benefits program. 

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

The essential functions and responsibilities for this position include but are not limited to, the following. Other duties may be assigned as needed.

• Internal Subject Matter Expertise (SME): Serve as the central internal expert for SAP S/4HANA Public Cloud across the organization. Provide functional guidance to department heads and operational teams on system capabilities, best practices, and workflow optimization.
• Process Analysis & Workflow Mapping: Collaborate directly with functional teams to map business processes, document workflows, identify operational bottlenecks, and establish standardized SAP processes across all departments.
• Dual-Domain Module Support (Finance & Operations): Maintain, configure, and optimize SAP S/4HANA modules with balanced strength across both Finance/Accounting (FI/CO) and Operations/Supply Chain (MM, SD, PP, WM/EWM).
• SOPs & Process Instructions: Author, maintain, and publish user-friendly process instructions, Standard Operating Procedures (SOPs), workflow diagrams, and reference guides to establish clear operational standards.
• Training Material Development & Staff Enablement: Develop role-based training materials and design and execute structured end-user training programs. Walk team members step-by-step through SAP S/4HANA functionality, transactional workflows, and system navigation to build confidence and drive organizational adoption.
• ByDesign to S/4HANA Transformation: Play a pivotal resource role in our migration from SAP Business ByDesign to S/4HANA, leading functional process alignment, data extraction/transformation, validation, and post-go-live operational support.
• Issue Resolution & Functional Support: Act as the primary escalation point for complex system and process issues. Investigate root causes, resolve end-user tickets, and guide staff on proper system procedures to prevent recurring errors.
• System Administration & Integration: Oversee environment administration (roles, authorizations, transports, system monitoring, and upgrade release management). Manage integrations with external business tools (CRM, e-commerce, payroll, logistics) using APIs, IDocs, and SAP Integration Suite/CPI.
• Change & Release Management: Coordinate testing (including regression testing) and change control for system updates, patches, and enhancements, particularly given the ongoing Public Cloud release cadence.
• Reporting & Analytics: Build embedded analytics, CDS views, custom reports, and Fiori/SAC dashboards to deliver actionable financial and operational reporting across departments.
• Vendor & Partner Management: Serve as a liaison with SAP support, implementation partners, and other third-party vendors as needed.
• Compliance & Continuous Improvement: Ensure system configurations align with internal controls, accounting standards, and data security requirements while continually refining processes for efficiency.

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• Bachelor's degree in Finance, Accounting, Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 5 years of experience working with SAP S/4HANA — with extensive, hands-on experience specifically in the Public Cloud edition — across both Finance and Operations modules, including system configuration, administration, and integrations.
• Demonstrated experience developing training materials and delivering role-based, hands-on training to end users.
• A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above.
• Broad Module Knowledge: Well-rounded, hands-on knowledge across the full range of SAP S/4HANA Cloud, Public Edition modules and scope items (e.g., Finance, Sourcing and Procurement, Manufacturing, Supply Chain, Sales, and Service) beyond the Finance and Operations lines of business required above.
• SAP Business ByDesign Experience: Direct experience with SAP Business ByDesign, particularly in migrating data and workflows from ByDesign to S/4HANA.
• Certifications: Official SAP S/4HANA certification in Finance, Sales/Logistics, Procurement, or Technical/Basis tracks, ideally including a Public Cloud/Cloud Edition credential.
• Financial/Operations Credentials: CPA, APICS/CSCP, or relevant process improvement credentials.
• SAP S/4HANA Public Cloud Expertise: Extensive, hands-on experience configuring, supporting, and administering SAP S/4HANA Cloud, Public Edition specifically (not solely on-premise or private cloud).
• Subject Matter Expertise: Proven experience acting as an internal SAP expert or functional SME within a growth-oriented enterprise environment.
• S/4HANA Module Breadth: Strong, hands-on experience configuring and supporting SAP S/4HANA Cloud, Public Edition across both Finance (FI/CO — GL, AP, AR, Fixed Assets) and Operations (Sourcing and Procurement, Sales, Manufacturing/Supply Chain) lines of business, within the Public Cloud edition's standard scope items.
• Documentation & Training Leadership: Proven track record developing training materials, clear process instructions, SOPs, and workflow diagrams, along with proven ability to conduct practical, role-based training for non-technical end users.
• Functional & Operational Problem-Solving: Excellent troubleshooting skills with a demonstrated ability to walk staff through complex SAP workflows and resolve daily operational friction points.
• ERP Transformation Experience: Experience participating in an SAP implementation, migration, or major enterprise upgrade cycle (such as legacy/cloud ERP to S/4HANA).
• System Administration & Integration: Practical experience with user/role authorization, transport management, and managing integrations via APIs, IDocs, or middleware tools.
• Reporting & Analytics: Hands-on experience using SAP Fiori, embedded analytics, CDS views, SAP Analytics Cloud (SAC), or Power BI for operational and financial reporting.
• Communication Skills: Outstanding verbal and written communication skills with the ability to articulate SAP concepts clearly to team members across all organizational levels.

Equal Employment Opportunity:

iXsystems DBA TrueNAS, Inc. provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.