Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
We are seeking an experienced SAP Organisational Change & Learning Lead to drive learning and capability uplift for the Amplify program. This role is critical in ensuring our global workforce is ready to adopt new SAP S/4HANA and integrated systems at Go Live and beyond.
You will lead the design, coordination, and execution of end-user training (EUT) across multiple regions, working closely with our System Integrator, Regional Change Leads, and business stakeholders to deliver a seamless and scalable learning experience.
Key Responsibilities
Learning Operations & Governance
- Develop and manage the global end-user training (EUT) master schedule aligned to role-based learning pathways
- Coordinate training logistics across regions (scheduling, venues, trainers, technology platforms)
- Establish scalable Train-the-Trainer (TTT) and end-user training plans for deployment
- Track and report on training completion, readiness, and certification metrics
- Monitor adoption and capability uplift, adjusting learning strategies based on data and feedback
Learning Design & Delivery Oversight
- Partner with Deloitte to localise SAP S/4HANA training materials (F2P, R2R, O2C, P2I) for Cochlear’s business context
- Ensure training reflects real-world scenarios, processes, and customer interactions
- Coordinate translation of materials (e.g. Spanish, Simplified Chinese)
- Enable WalkMe digital adoption tools to support learning in the flow of work
Capability Building & Sustainability
- Embed a sustainable learning framework beyond Go Live
- Develop job aids, reference materials, and ongoing learning assets
- Support a modern digital learning culture across regions
Stakeholder Partnership
- Act as the key learning partner to Regional Transformation & Change Leads
- Equip stakeholders with training materials, guidance, and support for local deployment
- Establish feedback loops to continuously improve learning effectiveness
About You
- Experience in change/readiness within SAP or ERP programs
- Proven experience leading global learning programs for SAP S/4HANA or ERP transformations.
- Strong program and stakeholder management capabilities
- Experience working across multiple regions and time zones
- Ability to develop learning plans, schedules, and reporting frameworks
- Experience creating SAP learning materials and support aids
- Exposure to digital platforms such as SAP S/4HANA, Salesforce Health Cloud, WalkMe
- Strong communication and influencing skills within complex programs
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
Skills Required
- Experience in change/readiness within SAP or ERP programs
- Proven experience leading global learning programs for SAP S/4HANA or ERP transformations
- Strong program and stakeholder management capabilities
- Experience working across multiple regions and time zones
- Ability to develop learning plans, schedules, and reporting frameworks
- Experience creating SAP learning materials and support aids
- Exposure to digital platforms such as SAP S/4HANA, Salesforce Health Cloud, WalkMe
- Strong communication and influencing skills within complex programs
What We Do
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
