SAP OCM Manager

Genesis Consulting is seeking a motivated, ambitious, hardworking, and resourceful Organizational Change Management (OCM) Manager with demonstrated experience (business, change management, project management) and strong leadership skills to lead a commercial change management effort for a global manufacturing client. Join our team and utilize SAP technology to configure, develop, deliver and support applications for our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs. This role will include planning through execution/adoption, effectively driving change management and transformation efforts to support a wide variety of enterprise and workstream change initiatives.

The ideal candidate will bring bold thinking and thought leadership to developing and executing data-driven and employee-first change management and communications strategies that improve employee awareness, understanding, adoption, and sustainment of enterprise changes. The SAP OCM Manager will also build and execute change management strategies, leading work efforts to improve the absorption of change and realize stated benefits of the change initiative(s). This highly strategic and visible role will report directly to the Executive Managing Director, and will work closely work with the business group leaders (and their teams), functional / workstream leads (and their teams), and other relevant partners to support the adoption/realization of the enterprise change efforts. The SAP OCM Manager will also be responsible for the planning and execution of all communications, organizational risk assessment as it relates to change management, training, outreach, sponsorship liaison, job transformation, and organizational readiness activities necessary to meet client requirements. Among other duties, the OCM Manager will be able to create an OCM Plan, Communications Plan, Organizational Risk Assessment, Barrier and Risk Assessment and Leadership Action Plans.

Other duties include but may not be limited to:

• Define and manage the overall central Change Strategy approach in collaboration with dependent workstreams such as learning, communications, change management risks and stakeholder management
  
• Develop and execute a central change strategy implementation and playbook
  
• Lead the customization of change plans for each deployment business unit / workstream
  
• Clearly define and measure overall change success metrics
  
• Engage and align leadership stakeholders through change readiness discussions
  
• Perform fit/gap analysis against business needs to identify change impacts and impediments and provide assessments and resolutions to any scheduling issue that may result
  
• Leverages change management methodologies to define the change management approach, activities and timelines in partnership with the program/project team and business partners
  
• Work across multiple diverse teams and complex projects, including guiding internal stakeholders on employee experience and change management best practices and channels.
  
• Prepare for change by identifying impacted stakeholders, assessing the magnitude of change and the organization’s change readiness
  
• Identifies, develops and owns mitigations / resolutions for issues, risks, challenges, conflict, etc. across defined enterprise change efforts
  
• Create and manage the development and execution of the core elements of change initiatives, including, but not limited to: stakeholder engagement plan/strategy; communications strategy/plan; training strategy/plan.
  
• Serve as the Change Management Champion for the organization’s change advocates within the partner community– working closely with the advocates to craft/refine change deliverables such as employee messaging to ensure stakeholder alignment
  
• Develop and deliver effective communications at various levels of the organization to ensure engagement/alignment and adoption of change efforts.
  
• Support execution of change campaigns aligned with overall change strategy and approach
  
• Help the organization understand impacts of change, potentially providing support through process mapping (as-is and to-be).
  
• Develop briefings for senior leaders that chart progress of change management efforts
  

• 5+ year Experience leading transformational programs for organizations of 2000+ people
  
• 3-5 years of broad technology training experience – leading training programs
  
• 5+ years of increasing levels of responsibility in business/consulting/human resources. Previous experience delivering large-scale organizational change management, or business transformation consulting to enterprise customers
  
• 5+ years of IT experience, preferably in SAP/Training
  
• Strong written, verbal communications – experienced in using a variety of medium to communicate with a large geographically diverse audience.
  
• Clear understanding of change management (including a solid understanding of leading and lagging measures of success – Key Performance Indicators, John Kotter’s methodology for change management etc.)
  
• Experience working in a cross-functional team to develop a change management strategy
  
• Experience in professional environment developing polished presentations, talking points, and content
  
• Experience with S/4HANA global template roll-outs
  
• Excellent communication, interpersonal and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders; ability to work with both business and technology stakeholders
  
• Creative problem-solving skills, strategic thinker, and high degree of intellectual curiosity
  
• Strong understanding of business process modelling / mapping and continuous improvement
  
• Experience in organizational design as well as operating & change delivery models is required
  
• Be comfortable working closely with senior leadership throughout the organization.
  
• Expert knowledge in MS Office tools: Project, Visio, PowerPoint, Excel, Word, MS Teams, SharePoint
  
• Prior experience designing training documents
  
• Proven ability to develop engaging and effective training curriculum to provide essential knowledge and enhance user adoption
  
• 3+ years of experience with major ERP systems
  
• Knowledge of Instructional Design Theory and Adult Learning Principles
  
• Strong attention to detail
  
• Excellent customer service and interpersonal skills
  
• Ability to work independently and as part of a team
  
• Ability to handle multiple priorities and work well under pressure with multiple deadlines
  
• Excellent communication, interpersonal and influencing skills; strong executive presence, including the ability to partner with and effectively influence multiple stakeholders; ability to work with both business and technology stakeholders
  
• Professional Services / Big 4 Consulting Experience
  
• Classroom Training Experience
  
• Experience in organizational design as well as operating & change delivery models is required
  
• High comfortability working closely with senior leadership throughout the organization.
  

• Bachelor’s degree in a Program Management, Communications, Business, Technology, or related field
  
• Master’s degree preferred
  

• SAP Certifications – Strongly Preferred
  
• Agile/SAFe Certifications – Strongly Preferred
  

• Must be willing and able to pass a background investigation
  
• Able to work remotely during COVID-19
  
• Willingness to travel and be on-site daily (after COVID-19)