The Role
Own SAP finance integrations and end-to-end reliability for commerce, marketplace and banking processes across SEA. Lead configuration, testing governance, interface monitoring, reconciliation, incident RCA, and technical change delivery while partnering with Finance and cross-functional teams.
Summary Generated by Built In
Own the end-to-end design, reliability, change delivery, and operational continuity of our SAP system. You are responsible for configuration ownership, change control, testing governance, and stakeholder delivery for integrations connecting commerce, marketplace, and banking processes to financial accounting across ZALORA’s SEA operations, making independent functional and technical decisions.
Responsibilities :
Key systems and domain knowledgeSystem / domainDesired depthSAP S/4HANA / SAP FinanceStrongSAP PO or enterprise middlewareStrongSAP iDocs, file, API and batch integrationStrongDWH / data pipeline conceptsStrong working knowledge. We will provide knowledge transfer related to our internal systems.OMS / OWMSStrong working knowledge. We will provide knowledge transfer related to our internal systems.External sales / 1SS / marketplace settlementStrong preference. We will provide knowledge transfer related to our internal systems.Payment, bank H2H and reconciliation flowsPreferredFinance close and reconciliation controlsStrong
Stakeholders and interactions
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Responsibilities :
- Set and enforce testing governance and configuration standards for SAP modules, and provide end-to-end ownership for external sales, marketplace settlement, and billing processes. Work closely with various SAP consultants on their specialized module area.
- Ensure reliable daily, monthly and bi-monthly interface execution, including monitoring, reconciliation support, exception resolution and documented recovery procedures.
- Lead the SAP technical side for system interfaces (ie. External Sales / 1SS / E-Distribution interfaces and Marketplace TRE integrations).
- Partner with Finance, FP&A, O2C, AP, Treasury and Marketplace Finance to translate accounting, settlement and reconciliation requirements into controlled SAP solutions.
- Coordinate data flows across Data Warehouse (DWH), processing/staging layers, SAP Process Orchestration (PO) or successor middleware, SAP iDocs, Order Management System (OMS/OWMS) and SAP S/4HANA.
- Design, test and release SAP enhancements for finance processes such as invoicing, consignment, purchase-order validation, refunds, payment interfaces and reporting controls.
- Investigate production incidents and data discrepancies; lead root-cause analysis with Data, Engineering, Finance, Infrastructure and relevant external providers.
- Establish and maintain interface runbooks, service maps, data contracts, ownership matrices, alerting standards, recovery procedures and month-end operating checklists.
- Coordinate technical change with bank/payment partners and external platforms, including secure file-transfer, certificate/key rotation governance and end-to-end testing.
- Support cross-country projects involving SG, MY, ID, PH, HK and Cluster/SEA operations, while ensuring local finance and operational requirements are met.
- Improve resiliency by reducing manual interventions, strengthening controls, and automating repeatable reconciliation or file-handling activities.
- Own the functional and technical roadmap for assigned modules; make independent decisions to drive strategy, delivery, and quality, while providing technical leadership and mentorship within the ERP/SAP integration team.
- Proven team leadership and mentoring experience, demonstrating the ability to elevate team performance as a primary responsibility of the role.
- Demonstrable experience delivering and supporting SAP Finance / ERP integrations in a multi-country environment.
- Strong practical knowledge of SAP finance-facing processes: financial postings, payments, refunds, reconciliation, sales/billing, inventory valuation and settlement.
- Experience with SAP S/4HANA and SAP integration/middleware patterns, including SAP PO or comparable integration platforms.
- Experience with iDocs, APIs, scheduled jobs, file-based interfaces, batch processing, error handling and production support.
- Strong ability to troubleshoot cross-system data issues spanning SAP, data platforms, middleware and operational applications.
- Experience partnering directly with Finance, Accounting, Treasury, FP&A or O2C stakeholders.
- Experience leading change delivery across testing, release readiness, hypercare and BAU handover.
- Clear written documentation and stakeholder-management skills.
- Ability to operate effectively during month-end, incident and deadline-sensitive periods.
- Strong behavioral competencies in stakeholder influence, operational ownership, and proactive problem-solving, aligned with ZALORA Career Rudder expectations.
- Minimum of 10 years working experience in SAP.
- Candidate must be able to work in Kuala Lumpur, Malaysia.
- Experience with marketplace seller settlement, TRE, consignment, 1SS, E-Distribution, FBZ, IDS or comparable ecommerce/marketplace flows.
- SAP FI/CO functional knowledge combined with technical integration capability.
- Experience with OMS, WMS/OWMS, DWH, Postgres, event/data pipelines and enterprise-commerce integrations.
- Banking/payment host-to-host integration experience, including secure file transfer and certificate/key lifecycle governance.
- Experience designing observability, automated reconciliation, data-quality checks and operational controls.
- Experience in SEA multi-entity or multi-currency retail/ecommerce environments.
- Additional knowledge or exposure to SAP SD/MM and LE-TRA will be considered an added advantage, especially for cross-functional integration and logistics-related discussions; however, these are not mandatory requirements for the role.
Key systems and domain knowledgeSystem / domainDesired depthSAP S/4HANA / SAP FinanceStrongSAP PO or enterprise middlewareStrongSAP iDocs, file, API and batch integrationStrongDWH / data pipeline conceptsStrong working knowledge. We will provide knowledge transfer related to our internal systems.OMS / OWMSStrong working knowledge. We will provide knowledge transfer related to our internal systems.External sales / 1SS / marketplace settlementStrong preference. We will provide knowledge transfer related to our internal systems.Payment, bank H2H and reconciliation flowsPreferredFinance close and reconciliation controlsStrong
Stakeholders and interactions
- Internal: ERP/SAP Technology, Data Engineering, Finance, FP&A, Treasury, O2C, AP, Marketplace Finance, Commercial, Marketplace Operations, Seller Integration, OMS/OWMS Engineering, Infrastructure/SRE, Security and country operations.
- External: Banks/payment providers, marketplace platforms, implementation/support vendors and other integration partners as required.
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Skills Required
- Proven team leadership and mentoring experience
- Experience delivering and supporting SAP Finance / ERP integrations in a multi-country environment
- Strong practical knowledge of SAP finance processes (financial postings, payments, refunds, reconciliation, sales/billing, inventory valuation, settlement)
- Experience with SAP S/4HANA and SAP integration/middleware patterns (SAP PO or comparable platforms)
- Experience with iDocs, APIs, scheduled jobs, file-based interfaces, batch processing, error handling and production support
- Ability to troubleshoot cross-system data issues across SAP, middleware, data platforms and operational apps
- Experience partnering with Finance, Accounting, Treasury, FP&A, O2C or related stakeholders
- Experience leading change delivery across testing, release readiness, hypercare and BAU handover
- Clear written documentation and stakeholder-management skills
- Ability to operate effectively during month-end, incident and deadline-sensitive periods
- Strong stakeholder influence, operational ownership, and proactive problem-solving behaviors
- Minimum of 10 years working experience in SAP
- Must be able to work in Kuala Lumpur, Malaysia
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The Company
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
