DP World is expanding its operations in Ostrava/Mošnov, and we are looking for a proactive and technically skilled SAP Key User to support our growing logistics and production environment. This role is essential in ensuring smooth system operations, high‑quality data integrity, and seamless collaboration between IT, operations, and external partners. If you are passionate about system excellence, problem‑solving, and supporting end users, this could be the perfect next step in your career.
Key Responsibilities:
- Provide 1st‑line support for all IT hardware and SAP‑related issues across the site, coordinating with 3rd‑party support when needed
- Deliver general desktop application support, including installation, configuration, and troubleshooting
- Maintain, configure, and ensure the accuracy of production system data, supporting inputs/outputs for BI tools, dashboards, and local applications
- Manage and resolve IT support tickets daily, both internally and with external customer support teams
- Maintain accurate asset records, ensuring all equipment is documented in the site inventory and central CMDB
- Create and update user documentation, including Knowledge Base articles, user guides, and process instructions
- Conduct IT and SAP training sessions to address knowledge gaps and support end‑user adoption
Your Profile:
- Strong understanding of IT fundamentals, supported by relevant education or equivalent experience
- Solid knowledge of common desktop applications (e.g., MS Office) and operating systems
- Hands‑on experience with hardware support for desktops, laptops, and peripherals (break/fix, drivers, troubleshooting)
- Good understanding of Windows OS platforms (Windows 7/10/11) and basic enterprise administration
- Previous exposure to ERP/MRP/WMS systems; SAP experience is a strong advantage
- Excellent communication skills and the ability to build long‑term relationships with internal and external stakeholders
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of Syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves.
#LI-AE1
Skills Required
- Strong understanding of IT fundamentals
- Solid knowledge of common desktop applications
- Hands-on experience with hardware support
- Good understanding of Windows OS platforms
- Previous exposure to ERP/MRP/WMS systems
- Excellent communication skills
DP World Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DP World and has not been reviewed or approved by DP World.
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Fair & Transparent Compensation — Fair & Transparent Compensation: Pay is considered competitive in many contexts, with strong salary perceptions in several regions. Feedback suggests compensation is sometimes viewed as equitable, with salary practices described as compliant and fair.
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Wellbeing & Lifestyle Benefits — Wellbeing & Lifestyle Benefits: Wellness initiatives, flexible working hours, and practical supports like reimbursements for mobile, home internet, and home‑office equipment are emphasized. Feedback suggests these benefits contribute meaningfully to everyday work‑life needs.
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Healthcare Strength — Healthcare Strength: Health coverage is described as comprehensive in some locations, including medical emergency coverage and life insurance. A broader emphasis on health, safety, and wellbeing programs reinforces this support.
DP World Insights
What We Do
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 108,000 employees, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door. We make trade flow, to change what’s possible for everyone.
