SAP End User Support Consultant

Genesis Consulting has an immediate opportunity for an experienced, forward thinking SAP End User Support Consultant with a passion for growth and business transformation. Join our team and utilize SAP technology to configure, develop, deliver and support applications for our clients while leveraging concepts of Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading companies and the candidate will be a part of challenging projects to build and support technical solutions for their needs. The SAP Functional Consultant will work with clients to understand their business requirements, and help design a solution, using their business process knowledge. They will assist clients in the implementation, configuration, and support of SAP Functionality. The goal is to effectively integrate packaged technology into the client’s business environment in order to achieve client expected business results.

The Senior Over the Shoulder Project Support Consultant duties will include:

• Post-Deployment Support - 90-day support period including On-Site Support to designated Hub locations that also service surrounding spokes
  
• On-Site Support resources will deploy to provide functional coverage across the principle business process areas implemented at each command-designated hub site. In this capacity, the On-Site Support resources will report to a government-identified Hub Site Implementation Team Lead for daily tasking and direction. On-Site Support personnel will work out of the hub site location and support spoke locations from that central hub. Decisions on the numbers of On-Site Support resources and allocation among different sites are made jointly between the clients leadership and the Deployment and Change Management teams.
  
• Support knowledge transfer to increase site knowledge of the clients processes and transactions
  
• Provide on-site business process focused expertise to help end users gain confidence in business processes and system transactions such as entering/approving documents, pulling reports, executing business within the clients for BUMED staff supporting operational needs as they relate to our client
  
• Participate in resolving help desk calls and escalating for War Room support as necessary
  
• Provide informal training for users on how to track their documents from inception to completion, guiding them towards the discovery and troubleshooting of their own issues
  
• Provide “first line of defense” for help desk support to BUMED users for the following:
  
• Problem resolution, which will include any corrections or updates necessary from the go-live and post-deployment support timeframe of the BUMED integration, as well as general help desk support items
  
• To support the surge of help desk tickets that occur during the transition period, normal help desk operations are modified to include OSS as initial end user support
  
• OSS escalates tickets to the War Room as required to accelerate resolution of issues and stabilization
  
• The War Room team will work with the Command Direct Support Helpdesk to coordinate the capturing and resolution of help desk tickets to ensure accurate metrics are collected
  

• 5+ years of experience in SAP Working Knowledge of SAP (FI FM CM SC RM PP&E).
  
• Knowledge and experience with GFEBS.
  
• Knowledge and experience with STARS-FL (Navy Finance).
  
• 5+ years of Gov’t Finance experience.
  
• 5+ years of facilitation, training, coaching, or mentoring experience in SAP.
  
• Ability to obtain and maintain a DoD Secret clearance.
  

• High School Diploma/GED – Required
  
• Bachelor’s Degree – Preferred
  

• No required certifications
  
• SAP, SAFe, CSM certifications desired
  

• Must be US Citizen
  
• Must have Active DoD Secret clearance or Ability to Obtain it
  
• Willingness to be on-site daily, travel as necessary