SAP CRM Sales Support Analyst

Key responsibilities:

• Serve as an  interface with the business unit in the functional area of Sales for the purpose of service management, solution discovery and relationship management.
• Provide  business application functional support services  to meet performance, availability, service level agreement, and customer satisfaction targets.
• Monitors specific IT systems or set of systems for availability, performance and capabilities and reports anomalies through predefined process. Oversees and/or completes root cause analysis and resolution of complex outages  or incident trends working with infrastructure and technical teams, support providers and application vendors. Recommends and executes required corrective actions.   Participate in evaluation and recommendation of patches, point releases, major upgrades and new systems.
•  Analyzes business requirements or issues, converts analysis to functional specifications, and designs solutions to meet cross functional business requirements or resolve issues.  Perform and document software application configuration, prepare and execute testing  scenarios and scripts (unit, integration, performance, regression acceptance) and  data conversions. 
• Delivers support and project services in area of responsibility within allocated budget.
• Adheres to and guides junior staff and contingent workers to adhere to GIS project management, software application development, testing, service management, change management, RCA  and other relevant processes, standards, governance and controls.  May manage execution of sox controls and testing, and support internal and external audits.
• Plan and manage  small to medium sized business application  projects  to ensure effective and efficient execution in line with  guardrails of scope, timeline, budget and quality.
• Oversees/manages contingent workers performing support services. Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Mange contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/cost.

Functional Knowledge:

• Demonstrates conceptual and practical expertise in the areas of SAP CRM Sales and SAP ECC (Sales and Distribution) as a functional expert
• Awareness of the integration with related systems to SAP CRM like SAP ECC, VC, ServiceNow etc.
• Overall experience of 8+ years in the areas of SAP CRM Sales and SAP ECC (Sales).
• More than 5+ years of service operations experience (production support) working on INCIDENTS, PROBLEM Management, Requests etc.

Business Expertise:

• Has knowledge of processes and best practices of the Sales Process (opportunity, Quotes, Sales Orders) and end to end integration including Logistics, Finance and Production

Leadership:

•  Acts as a lead for colleagues with less experience; may lead small initiatives with manageable risks and resource requirements

Problem Solving:

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Interpersonal Skills:

• Explains difficult or sensitive information; works to build consensus.

Qualifications

Education:

Bachelor's Degree

Skills:

SAP CRM, SAP CRM Sales, SAP ECC 6

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 10% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$112,000.00 - $154,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.