Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job DescriptionRoles & Responsibilities:
As a SAP CRM Consultant specializing in Application Support Management, the primary responsibility will be to provide ongoing application support, maintenance, and request fulfillment for SAP CRM systems. The consultant would have to work closely with business users to understand their needs and ensure that the CRM application remains reliable, secure, and aligned with business goals.
Required skills:
1. Functional experience in SAP sales and service module.
2. Good experience in CRM Middleware, BDOCs, IDOCs.
3. Good experience in background job process and job error analysis.
4. Good understanding of one-order framework.
5. Understanding and experience in SAP CRM base configurations like transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination and related CRM customizing and configurations.
6. Proficient in MVC and WebUI Architecture.
Additional Skills: SAP CRM certification, SAP C4C, ITIL (Information Technology Infrastructure Library).
General-
1. Application Support: Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly.
2. Incident Management: Manage incidents related to SAP CRM, ensuring timely resolution and effective communication with stakeholders.
3. Problem Management: Investigate the root causes of recurring issues and implement preventive measures to minimize system disruptions.
4. User Training: Offer training and guidance to users to help them in case of issues coming up during Incident Management
5. System Monitoring: Continuously monitor system performance, identifying and addressing performance bottlenecks or slowdowns.
6. Documentation: Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.
Should be able to work in shift in rotational mode including weekends in some areas on rotational basis.
Additional information
Around 4 years of SAP CRM experience
Educational qualification:
B.E,/ B.Tech. , M.B.A. (preferred)
Experience :
Around 4 years of SAP CRM experience
Mandatory/requires Skills :
SAP CRM On Premise Functional
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What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Twitter: https://www.twitter.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: www.bosch.com/data-protection-notice
