· Career Development
· Competitive Compensation and Benefits
· Pay Transparency
· Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The base pay range for this role is estimated to be $73,375 - $106,150 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. This role is to backfill someone moving to a new position in the company.
This role is a backfill position for someone who has moved to a new part of the organization.
Tasks and Qualifications:This Is What You Will Do in This RoleAssist in ensuring a smooth progression from project delivery to customer support by working alongside project teams. Verify the accurate arrangement of Functional Locations in SAP S/4HANA upon project completion.
Define, validate, and activate warranties in line with contractual requirements.
Confirm readiness of cross-sold service contracts and ensure Customer Support and Field Service teams are prepared for the debut.
Review and validate service contracts, including structure, billing, dates, and system linkage.
Coordinate intercompany contract requirements with global teams and renewal groups.
Ensure contracts are accurately built, activated, and governed in SAP S/4HANA.
Manage third-party vendor contract alignment and support service order creation when needed.
Ensure warranties are accurately linked to Functional Locations and applied in service processes.
Review warranty-related service orders for eligibility and cost accuracy.
Align warranty coverage with service delivery methods and support reassignment decisions when required.
Coordinate field service operations, including scheduling, prioritisation, and distribution of resources.
Assign technicians based on contract coverage, abilities, and service priorities.
Collaborate with cross-functional teams to ensure efficient service delivery and resolve blocking issues.
Ensure accurate capture and costing of field service activities.
Apply Service Cloud (C4) and SAP S/4HANA to manage service tickets, contracts, service orders, and cost postings.
Monitor and apply financial controls such as stop-order criteria.
Support monthly financial activities, including cost settlement, forecasting, and variance analysis. Ensure contracts and service orders are finalized accurately, with all costs settled in SAP S/4HANA. Coordinate with Finance for accurate contract completion and reporting.
Bachelor’s degree in Business Administration, Finance, Operations, Engineering, or a related field, or equivalent experience.
5+ years of experience in contract management, service operations, warranty administration, or field service management.
Experience managing or coordinating field service teams and onsite service delivery.
Demonstrated experience working with ERP systems, preferably SAP S/4HANA.
Strong knowledge of contract lifecycle and warranty management.
Experience in field service operations and scheduling.
Working knowledge of SAP S/4HANA service and contract modules.
Ability to interpret contract entitlements and apply them to service delivery.
Financial and cost management competence.
Strong planning, prioritization, and problem-solving skills.
Excellent communication and cross-functional collaboration abilities.
High attention to detail and process rigor.
Familiarity with Service Cloud or similar CRM/ticketing platforms.
Exposure to intercompany service delivery models.
Understanding of straight-line and completed-revenue recognition models.
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Skills Required
- Bachelor's degree in Business Administration, Finance, Operations, Engineering, or related field (or equivalent experience)
- 5+ years of experience in contract management, service operations, warranty administration, or field service management
- Experience managing or coordinating field service teams and onsite service delivery
- Demonstrated experience working with ERP systems
- Working knowledge of SAP S/4HANA service and contract modules
- Strong knowledge of contract lifecycle and warranty management
- Experience in field service operations and scheduling
- Ability to interpret contract entitlements and apply them to service delivery
- Financial and cost management competence, including cost capture and settlement
- Strong planning, prioritization, and problem-solving skills
- Excellent communication and cross-functional collaboration abilities
- High attention to detail and process rigor
- Familiarity with Service Cloud or similar CRM/ticketing platforms
- Exposure to intercompany service delivery models
- Understanding of straight-line and completed-revenue recognition models
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
